Brother International Australia Pty Ltd
32 Reviews
- Tuesday8:30 am–5 pm
- Wednesday8:30 am–5 pm
- Thursday8:30 am–5 pm
- Friday8:30 am–5 pm
- SaturdayClosed
- SundayClosed
- Monday8:30 am–5 pm
About the Business
Brother Australia | Official Website | Learn more about Brother's extensive range of printers, scanners, sewing machines and label printers at the Brother Australia official website.
Contacts
Hours
- Tuesday8:30 am–5 pm
- Wednesday8:30 am–5 pm
- Thursday8:30 am–5 pm
- Friday8:30 am–5 pm
- SaturdayClosed
- SundayClosed
- Monday8:30 am–5 pm
Features
- In-store pick-up
- Credit cards
- Debit cards
- Delivery
Recommended Reviews
Julie Tang
20.10.2023
Brother International Australia Pty Ltd
I have a Brother printer, I have obtained good technical support from them, Subhash is very helpful.
BJ JB
15.09.2023
Brother International Australia Pty Ltd
Printer says replace toner cartridge but it was working perfectly fine. It is so bad for the environment how you make people replace cartridges that still work and throw in the bin. How can a company be so hateful on the environment.
Stelio Pappas
12.09.2023
Brother International Australia Pty Ltd
Terrible customer support based in Sydney. With over 25 years in IT I have had to work with support teams from L1 to L3, both providing support and seeking support. Brother support is by far the worst I have ever experienced. I have always recommended Brother printers as they have always been reliable, and implemented at least a dozen at various sites in recent time. The customer support for a recent issue was so appalling it has made me rethink recommending Brother ever again.
Dominic - PC Dom
07.09.2023
Brother International Australia Pty Ltd
MFC products used to be fantastic quality and price. Unfortunately the new 'L' series (MFC-L8600CDW) have a very poor scanner, it picks up a dark shadow of the opposite side of the page when scanning double sided prints. Tested on multiple 'L' series models (doesn't happen on the older models). Spoke to Distie Manager etc and after much ado was told 'products are functioning normally'. Charged back the money and sold the customer a HP. Duplex scans look great.
linda homes
05.09.2023
Brother International Australia Pty Ltd
I submitted a General enquiry to Brother, about a product, I had purchased, as it appeared that there was a problem.Brother replied to my enquiry, and stated that I should send my enquiry to a technical department.What really mind boggles me, that this department- could have re -directed my enquiry to the technical support team, (with a click of the button,) instead of making me, go through the whole process again.Now, if i have phoned Brother" and explained the issue I was having
Barbara W
31.08.2023
Brother International Australia Pty Ltd
I bought a new MFC colour printer this year MFC-J5330DW. It no longer prints reds. I've replaced the red ink cartridge with Brother refills twice and still no improvement. I think the inkjets have clogged/broken. There is no support available. I tried ringing and tried online, but the bot does not assist efficiently. Very disappointed with service and will no longer use/recommend Brother products of any sort.
Mike Timbrell
15.08.2023
Brother International Australia Pty Ltd
My fairly new laser printer won't print and no error message appears. Head Office phone goes straight to voicemail with no response after > one week. Customer Service" chat line advises "a technician will contact". Again no response. Now the Mon-Fri chat line shows no one manning it. Only the bot is available and useless.So much for customer service."
Anne B
03.08.2023
Brother International Australia Pty Ltd
We purchased a brother wireless printerthis week. I was unable to connect it to my android mobile and tablet.... so rang Brother in Sydney for help.The help received from a technician there, Richard, was amazing!Patient service over the phone; and then when I still needed more help, he persisted in ringing me back!Now we can print!This staff member was outstanding with his customer service! I will always recommend Brother to family and friends! Thank you Richard; and I sincerely hope Brother realise what a treasure they have with you!Anne B.
Judith Couley
24.07.2023
Brother International Australia Pty Ltd
I have a printer and scanner they are great only with the updates my scanner won't work I hope that someone can help me please. It is the MFC-j6930DW it is a great printer and scanner.Thank you
Roselyn
19.07.2023
Brother International Australia Pty Ltd
Printer stopped working. They offer NO PHONE SUPPORT. It's a voice message and ends with it sending you to their website. Their website is complex and you will need hours to solve your problem.
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Brother International Australia Pty Ltd