Noone Beaconsfield Menswear and Schoolwear

Horrendous customer service. The world's most inefficient store.An assistant was called over to give opinion on shorts for Berwick Secondary College. She girl was doing sign language to her hearing-impaired mother. The assistance said - will you be going to NORMAL school". And then continued to speaking quickly as the girl tried to keep up signing to her mother. NORMAL SCHOOL - OMG!They wander around trying to find the uniforms because none of the shelves are labelled. Maybe label the shelves? "No - we can find everything - it's just my first day". Hmmm.No self-service allowed. Apparently people "get things wrong all the time" and such can't be trusted to select the correct uniform - that literally has the name of the school on it! Imagine if the shelves were labelled - might be easier!So you have a shop full of people in line looking at a shop full of customer service people standing in front of a change room waiting. Maybe it's a COVID thing - but they put the line right in front of the door as people have to squeeze past coming in and out.Asked if we need to pick up in store or if online orders can be delivered - "oh we don't deliver" So we have to pick up in store? "No you can get it posted". So you do deliver "we don't HAND DELIVER" WOW.But - they have no competition so being absolutely useless

Poor communication, unhappy staff. I felt ignored. No stock in store.Customer serve needs vast improvement.I'll buy second hand from now on.

Very helpful staff. Willing to go an extra mile to help. You do have to wait for a consultant but it's worth it.

The customer service I received was extremely appalling and degrading. The management owes me an apology. I am writing this review in the hopes of improving their customer service. It's important to remember that this is just a uniform shop, and not army camp. I would appreciate it if someone from the management could contact me to discuss the details of the poor customer service issue.When I realized that I had been given the wrong winter sock by one of the store staff

Great first time experience. Staff were friendly and efficient and love their layby system. So user friendly.

They will do better to learn how to speak to customers... The women in the store are rude and abrupt. They need to give space to the parents for making decisions and not speak over them. The receptionist or whoever it is also lacks phone manners. A few girls out there are off course very sweet and helpful .....But the majority of the time the feeling you get is off an overbearing kind and funnily as if they are the acting presidents of a military operation :)) ..Its just uniform and inventory .. you can't be that harrid and busy with serving the customers who pay for these uniforms.

Absolutely fantastic customer service from all the staff at Noone Beaconsfield. I’ve been buying our kids school uniforms here for over a decade.

Worst experience.Order uniform 6weeks ago and pay on the spot as the lady says this secures the uniform. Nah no call no updates. Call them and say 1 size is in stock, but she is busy so can't help. Why pick up the phone why you can't serve. Ok pop in the store. Pick up one size and won't allow you to have an extra coz every deserves" a uniform. They are not free. So a customer that paid doesn't deserve it? And she claims coz we had a set already at home we don't need the second set. So are you doing the washing everyday?"

We had such lovely service during what must be absolute madness with the first week back at school. These ladies work under very stressful circumstances and receive a lot of negative feedback from equally frustrated parents. Kindness goes a long way.

Very disappointing customer service. I was there today and there were 4 workers one customer walked in before me and he got served by one of the girls I stood there to wait my turn one worker after finishing a purchase told me one second she goes off to the other 2 ladies that work there and starts chatting with them. I waited for at least 10 to 15 mins where all I needed was one pair of pants while 3 of them did a one women job. The one that told me she will be a second never came back remind you there was only 2 people in store. Their customers come first is a total lie, I could of got the pants myself and paid for it by the time anyone served me. Very rude and poor customer service! This isn’t the first time I had bad experience there either. When I was first purchasing uniform for my daughter I told the lady what sizes I needed and every time she kept bringing me the wrong sizes it was frustrating and totally a waste of my time. They should really consider changing their employees. No wonder they have a sign up saying that customers should treat the employees with respect where as the workers have zero respect are rude and completely don’t listen. Practice what you preach!