Australia Post - Neutral Bay Junction Post Shop

one of the staff is so rude with racial discrimination. I was in cue to submit my passport application with 2 endorse photos. It was rejected. I have to go home to pick up one photo without endorse. It is so wired. When I came back, it is a long cue. The lady let me cue again. When I ask other staff to check what is the problem with endorse one. They could not say anything and showed unfriendly.Finallt the staff cut my expired passport like below. Already expireed passport. They are so rude!

I’ve been home all day and missed a parcel delivery. The guy did not even bother dialling he just left a missed parcel note.I’ve had parcels left outside the front door accessible to the street even though they can put them in the lobby of the apartment block. The person justleft it outside couldn’t even be bothered to put it inside. I had to look at the image where the person left it as I couldn’t see it where they are usually put. I get they are under pressure with covid and lot of deliveries but for a National service it’s not good enough. Private couriers do a much better job and it’s always faster.

The staff here are super polite and efficient. As a small business owner, Tani helped me setup an AusPost Business account so that I could save money on my regular shipments.

Not only the paper envelope with important documents was bent (despite Please do not bend" being written on big red letters)

The parcel got stuck in transit for a weekend + a whole day. Came to the office to check if it is there, the lady at the counter said it is not and I need to wait for the status to change. I asked to go to the back-office and reject, she declined. 5 minutes after I left, the status changed and I had to wait in the same queue again. Dec 5, 3 PM, lady at the separate counter to the left of the entrance.

Do not come here to take your passport photo. I came here to take passport photo. Due to the COVID situation passport renew is all online now. They only accept electronic photos. The post office can’t give me the original copy of the photo. Instead they can only do emails. I was gonna cancel the whole thing fearing the resolution will not be high. But the staff said they have many people coming to take passport photos and none of them have any issues. I mistakenly chose to believe him, thinking that well if many people have done it, then probably it should be fine. My photo was not approved due to low resolution and $25 wasted. My partner and I went there wanting to have things done in one goal but guess we went to the wrong place.

Just opened a Po box with Tanny. She made it so easy. She is polite and efficient. I am a small business owner and we need more people like her to get things done on time for business and CX. Thanks Tanny

In Neutral Bay, there dwells a woman stern,Deirdre, her name, a post office concern.Amidst letters and parcels, her domain,She wields her power, fueled by disdain.A postmaster, clad in bitterness she stands,Resenting customers as they pass through her hands.With every transaction, her sourness grows,As if joy in her heart has come to a close.Bureaucracy, her realm of delight,Delighting in rules, she upholds them with might.Errors, her prey, she eagerly hunts,Pointing them out, reveling in her affronts.With every stamp pressed and form filled,Deirdre relishes the power she's skilled.Her office, a kingdom, her scepter the pen,She reigns supreme over women and men.

Differential treatment for different people - maybe because of race. Was told couldn’t have my newborn passport photos done here when there are many people getting their newborn photos done. Disgusting.

One of staff was very rude. She have no idea about customer service. Don't take a passport photo here. After I saw my son photo, I asked a staff in the first counter, if the photo get reject or not approve from the head office, can I come back to re-take a photo here. A rude lady staff answer me they won't reject". I explained to her that I had an experienced about an Auspost passport photo didn't meet the requirements. All the answer from a rude lady staff was "they won't reject" She can't even answer yes or no question that I asked. At the end she was walk away inside so I had to asked a staff who took a photo for my son. Then that lady said "yes of course