Doncaster Jaguar

Service department is a let down. Just found out that after my replacement engine was installed under goodwill warranty offered by Jaguar Head Office, the new engine number had not been updated on the Jaguar Computer, got another dealer to do this, especially when this happened 6 months ago.The goodwill warranty installation offered was misleading. In hindsight, should have got everything put on paper. Lots of denials from the service advisor, in the end it cost me alot of money.I have sent email to you, waiting response.Jaguar Doncaster has responded to my email, and i am very happy with the outcome.

If we could give 10 stars we would to william for his help and advice. Awesome service, information, and like ability. Thankyou

The 1 star is for the service department. We've had several issues with my F-Pace since we bought it from this dealership, some of which were due to incorrect diagnosis. Spent over $1000 for a new battery which didn't fix a problem with the screen like it was meant to, they tried to charge us for multiple software updates for the same issue. Turned out the screen wasn't installed properly.Driver's window was rubbing. They made a small adjustment and said that if it continued to do so they'd removed the panel and fix it properly. Now that the cars out of warranty, they want to charge over $2000!There was a rattle under the car. Supposedly tightened the heat shield while it was under warranty. Kept rattling and took it back again. Now that the cars out of warranty, they want to charge over $7000 to replace the DPF!! This was a known problem with the car but they fobbed it off as a heat shield issue.Told the service manager would call several days ago and still waiting for a call back.By all means, buy a car through Doncaster Jaguar, but don't get your car serviced there or take it back for any issues.

I purchased my Volkswagen Passat from this dealership and my salesperson was Tayla he was very good and friendly with me and made my purchase very easy and smooth explained me every single step very clearly I really appreciate his workThanks Tayla for your help and for this lovely car

Buying a car at this dealership was absolutely outstanding. My brand new F Pace is brilliant and I could not have asked for a better buying experience from the team. Alan Wu was one of the most attentive and friendly salesman that I have come across, again making this a phenomenal experience. My car is soooooo fantastic.

Met Tayla... after a good chat and I committed...he helped every step of the way, really nice and helpful, very happy with the service... would buy from Taylah again...guy goes above and beyondThanks for everything man...

Top service quality, friendly staff members, both the interior and exterior are throughly cleaned with heart, even for a standard in-warranty service, very professional and efficient.

Amazing service from Doncaster Jaguar and Kevin has provided great support with the purchase of our new iPace. Great customer experience, would highly recommend

We recently purchased our Range Rover Evoque from Doncaster JLR. Once William Saloumi took over he was fantastic in keeping us informed on the delivery progress and promptly responded to our queries (even after hours). At the time of delivery William took care to make it a special moment for our family. Thank you, William, for everything, you are truly an asset to the Doncaster JLR team.

My experience at Land Rover and Jaguar Doncaster Melbourne was nothing short of exceptional. From start to finish