Australia Post - Glenelg Post Shop

If I can put half star, I will. No happy experience can connect with AU post.

I went to this post office to renew my drivers licence & photo, the lady behind the counter was friendly, helpful & efficient! I was in & done within 10 minutes, even after having to wait in a queue. A pleasant experience.

Very disappointing service and still can’t get my parcel. Very rude staff with a power trip. I had the barcode email and a photo of my ID and they still wouldn’t accept it even though they have multiple times before. At one point I was frustrated and said “for frick sake” (and yes it was frick, not swearing) and the lady yelled in the middle of the store “excuse me mame we do not accept swearing in this store” very embarrassing and not a service you expect when you simply want to pick up a parcel (which also had my pill in it). They advised that they will be sending it back. Very disgusting and disappointed. I wasn’t going to post but after hearing of other friends experiences and other reviews I think it’s needed.

There are some ladies that work here that are kind and very helpful. Some which are not. However there is one older man that works here and I witnessed him treating his colleges with disrespect. The lady serving me asked him kindly for some help, where he rolled his eyes at her, making it feel like it was too much trouble for him. He helped, but shook his head at her, spoke down to her and had a terrible facial expression…. He made her feel stupid and overly uncomfortable, which made me feel very uncomfortable. He needs to go.

Served by a white hair lady, bad attitude to customers. I hope she can learn how to do customer service properly. AU Post please do provide training for the staffs. She definitely needs one.

Australia Post Brighton in South Australia are scammers.I used the online calculator to check the postage cost for sending an item and it was no where near $20.I have been charged $11 extra dollars for partly paid" and "navigating $1.10 x10".From my understanding these are stamps.. I did not purchase any stamps!When the staff was questioned about this they did seem nervous and dismissive to the question.I would like my money back and the staff to be investigated.I can only imagine how many other elderly people have been charged for this too."

These guys continually send your parcels back earlier than they're supposed to! They're supposed to honour the 10 business days time limit, and they do not. Having said that, there are some employees that are lovely here. Some others, well, I prefer to deal with the nice ones :)

They were able to provide a quick and easy passport application.

This is the first negative review I have ever posted.But, really, there's something seriously wrong with customer service at this post office. Maybe they need help? I'm not sure why, but I've had two encounters with different staff and they have both been blunt and dismissive to the point of being rude. Unfortunately, I have to go there to pick up deliveries.

The man with the short grey hair and glasses who works here is so incredibly rude. Unbelievable that he can remain employed when he treats customer so terribly. Disgusting.