Carpet Call Auburn

Highly recommended this place. The store manger John knows his stuff and was pleased to work with. He followed up with us from sales to installation. Communication was spotless and smooth. Would recommend anyone looking for carpet to reach out to John. Keep up the good work.

Do yourself a favour and steer clear of this store.I took a day off work for installation and the store “forgot” to tell me the carpets were delayed (even though they knew days prior).I even messaged the sales consultant the morning of who failed to tell me the installation was delayed - instead told me the installers should arrive by 9am or to call the store.To make matters worse after trying to escalate the matter (after 41 days of chasing the store manager John who was amazing during the sale then non-contactable afterwards, and the area manager who made promises the company haven’t kept) the state manager Daniel Upton simply told me the matter was closed.They’re wonderful during the sale but obviously couldn’t care less about their customers.

Their range of rugs are great and their customer service is excellent. I had great experience shopping at the store today. Prajal was very helpful to find the suitable rug for my living room and dining table. Thank you again for the delightful experience and assistance.. Definitely will recommend everyone..

My husband and I purchased 4 rugs and prepaid the installation and order for the matching stair runner.The stair runner had to be ordered from QLD but when it was delivered end of March, there was a manufacturing fault with the batch as the rug colour was wrong. Luckily, I noticed the colour fault before the installer stapled it down onto my timber staircase. I called the store and the man I spoke to said he would call me back with an update.The next day he called to notify me that the rug runner would need to be ordered from Turkey and would take a month and a half. He gave me the option to refund or to wait. I decided to wait for the rug. I had recently purchased a new home and the main purpose of the stair runner was to prevent my dog from falling through or getting stuck between the floating stairs gaps. I was angry at the situation but understood the faulty batch was out of their control.Since then, I have moved into my new home and have had to carry my dog up and down the floating staircase. My husband and I have called the store numerous times, each person stating that the manger was not in store or the person who oversees stair runners wasn’t available. My husband and I went into the store to try to get an update mid-April. Again, manager wasn’t in store, and he simply said the manager would call us back. We should not have to chase for information regarding our purchase. At one point my number was passed onto an up-line manager (area or state manager?), and they called me back to personally acknowledge my frustration and that they would handle my case moving forward. Never heard back from him again.Fast-forward to June. It had been over a month and a half since we were promised the rug runner would arrive from Turkey. Again, no manager in store to take our calls. My husband received a few missed calls from the manager, but when he called back the manager wasn’t in store. We were fed up.We called on 10th June and asked for a refund on one unrolled rug (to be placed at the bottom of the stairs), the runner, and the installation charge. Surprisingly, the sales professional had to first check this with their manager before allowing us to come in store to process this. This was outrageous as a complete refund at this point was a no brainer. We went in store the next day and the sales professional filled out a form and said it would be sent to head office to process. He said it would take “a few days”, taking into consideration the King’s Birthday public holiday.I patiently waited for the refund and called the store on 21st June and was only told that it was out of the store’s hands and that it had to go through many departments to be authorised. The store has pathetic sales professional training to think it was ok to advise an already angry customer that their refund would be processed in “a few days”. The person I spoke to said they would find out what was happening with my refund and call me back the next day. No call back. My husband called yesterday; the sales professional had no information. I’m still waiting for my refund.

Tony was an extremely experienced installer who has worked with Carpet Call since 2007. He did an absolutely impeccable job, solving problems seamlessly as he went along in what was quite a tricky job. Tony laid my carpet perfectly and I’m very happy with the result!John served me in the showroom and showed me the exact products that suited my budget and design. He came to my home and provided a clear plan and competitive price. His price was the best I received of three quotes! The whole process from selection to installation was super professional and The NZ wool Berber I bought is beautiful. Thanks Carpet Call! Would highly recommend you to others!

Raj and his team has done a fantastic job at my house. Raj will guide and suggest which type of carpet we can go with based on our house interior, the carpets are in such a good quality and the job was nicely done.The entire carpet replacement was done on a single day without any flaws.And the pricing quote is affordable here

We paid carpet call to remove our existing floor and to replace the floor with laminate. John confirmed being able to do the job. The day of the job, I was contacted to let me know that they could not proceed with the job because they were not sure how to remove the flooring. They attempted to find alternative solutions that costed much more than the original quote and therefore we requested a refund. They claimed that we cancelled the job and breached our contract and therefore charging 30% labour fee, 40% as a credit and 30% refund for a job they quoted but could not do. I strongly recommend staying away. I've already lodged a complaint with fair-trading and will be talking to my solicitor to take legal action to be compensated for everyday they hold my money because the money they hold was specifically allocated for flooring and I'm not able to move into my property until the flooring is replaced.

HIDDEN POLICYDon’t buy from these guys. You’ll be disappointed. Spend less money and go elsewhere!!They have hidden policy ,make sure when you are buying from them.no one example to you before make purchase , you won't be able to change your mind even if they are not able to provide you with what you have paid for, you either have to pay extra and get what they want to give you or there will be no refundThis is actual fraud and I'm sure I'm not the only one having problem with them

best service ever! Very professional and very efficient! The store manager provided so good service to us! Good quality and best price!

Great customer service, great products. I purchased several rugs and runners from them and they gave me great advice and very reasonable price. Would definitely recommend buying rugs, carpet or runners from them.