Freedom - Marion

Bad customer service staff to busy talking talking to each other to actually see if a customer needs help left empty handed.

Ladies were so helpful ! Helped me pick out the best couch and bed x

Love this shop, so much to see and buy, wish I was rich.

Very good service and product waiting for second sofa vey excited

Thank you so much to all your lovely staff. You are so caring and I sometimes have funny conversations with the ladies at the front desk. If one of the staff is reading this and you know who I am, I come in with my mum sometimes and you guys make my day. I am so thankful to your kind souls.

Fantastic Customer ServiceFrom the moment I walked in, the customer service was exceptional. Lucky for me, Christopher was suggested to me as I was looking to purchase a custom couch (or 2) for my home that is about to be built. Christopher was outstanding. He helped me to choose a couch and customise it tp fit my floor plan.......x 2! It was never about the sale" - Christopher was outstanding in listening to my needs

Faulty product and very bad customer service sorting out a refund. Don't shop at Freedom. Received a rug which was water damaged and mouldy and should never have been shipped to me. Complete fiasco trying to organise a refund on multiple times with excuses every time I try. Manager telling me incorrect consumer rights laws for a refund. Just want my refund and never want to shop here again.

A good selection of quality homewares and furniture, mostly at reasonable prices and staff were friendly and helpful

Amazing service! Lynette looked after us and I cannot recommend her enough. She listened and suggested certain mattresses for my situation (currently 7mos pregnant, not the easiest customer for mattresses) and Im happy she wasn't trying to upsell either, but rather looked after my needs and what would be good for me in the future. She is a big part of Freedom getting a sale from us. Cannot thank her enough, please pass this on to management :)

Been getting no response from the glynde manager Ann or returned calls and team since I reached out on the 4/11 about our order so here I am with much frustration…Purchased Sorrento modular first week of November on the extra 25% off sale day. We ordered in store and were promised by Barb that it was in stock and we would definitely have it within a week. This obviously made our decision to buy it easier as all other shops we had been to have a long wait on lounges. We were also asked to pay in full as the item was in stock, told we would get a delivery text the following day. When I did not receive the text I called the store , I got the store manager Ann who was nothing but rude and said it’s out of her hands there was a computer error. She then said you can expect it early December, we checked our online account today and the date has been pushed back from the 16/12 till the 22/12. Ann said she would send off an email to head office to see if there was anything they can do, when I rang her to follow up she said they had not gotten back to her and said you can have a refund. We do not want a refund, we want our couch as promised . I’ve since lodged a report to CBS for misleading information. Also if the item is not in stock you are not required to make a full payment it is just a deposit, I also contacted the customer help email and they said you need to talk to the store. It’s very sad that people are so desperate for a sale they feel the need to wrongly mislead people so they can meet there targets. We are now left with no lounge and no answers. Very disappointed no one from the stores has returned our calls with an explanation.