Little Big Grooming

Completely dumbfounded! No clue what happened. I messaged for a quote on messenger & text message got no reply, called & left messages no reply. Then I left a comment on her page asking if she got my messages & I was blocked. Completely unprofessional & rude. I was extremely nice & polite. If you don't want new clients then maybe state this on your page. Complete waste of time!UPDATE- The response to my review is ridiculous. I did not constantly hound you with messages & I left a comment on your page ONCE to ask if you had received my message I did not post all over your page". Reading some of your other reviews others have clearly had the same experience I had. And yes thank you I have found another groomer

A business not interested in new clients - extremely poor customer service and will block/remove any constructive feedback they can. Go elsewhere to get your fur babies groomed.UPDATE -Thank you for the offer but no thank you - you ghosted me on the day of appointment, didn't respond to my message. When i tried to contact you on Facebook for an update you proceeded to delete my comment, despite the fact that I was as constructive as possible and all I needed was a response. From memory you advised you had Covid but running a business means you need to also advise your customers, especially when you are charging late cancellation fees - do I get a late cancellation fee back from staying home?All the best, we have found an alternate groomer with great communication.

Best groomer I’ve ever interacted with! Friendliest and most passionate person about their job! Absolutely adore Gemma and Little Big Grooming

I'm reluctant to post such a low score, especially on a small business but that's just not how you run a business.Messaged Gemma, she was great. Was able to see my pup, we had a date and time booked. A bit later, she messaged me saying that she her business system had mucked up and could no longer do that time. She offered a time for the following day. I explained I wasn't able to do that day due to being at work (and dog fairly anxious so would need to be home when she comes). I said I could do earlier that day instead if this works or next week anytime. She did not respond.A day later, I sent a message saying I wasn't sure when the appointment was. She didn't respond again but had made a post on her FB page saying there was a timeslot open (the replacement time she offered me). I messaged again to see what was happening and she continued to ignore me.I know how tough running a small business is but you just don't ignore potential clients. Would have been absolutely fine with telling me she didn't want to do it or there were no suitable times. I was very understanding when her booking system failed but yet, literally no correspondence.I only gave an extra star because she was actually incredibly friendly in her conversation initially.

Once my girls 2 cocker spaniels met Gemma it was meant to be. Normally quite nervous Hunny loved Gemma and came out looking amazing and did not pull up stiff the next day. They were completed in a reasonable time not 7 hours like the pervious groomers. Gemma has a real passion and love for qnimals and what she does. I travel 30 mins to get my girls groomed with Gemma that is how amazing she is. Give her a go, you will not be disappointed.. she is amazing highly recommended

Our dog loves getting a visit from Gemma. She is always on time, professional and amazing with our fur child. So handy having a groomer come to your home.

Terrible service, messaged Gemma on face book to ask about grooming our 2 dogs. She agreed to a higher price than usual, Which I accepted.9 days later after several attempts of contacting her to confirm the appointment was still going ahead she wrote back with an abrupt rude attacking message.If your looking for service and trust, I would look else where and not with this grooming service.Don’t waste your time with this business look elsewhere guys.Very disappointing!