elaundry Dry Cleaner Stones Corner

Witnessed one of their vehicles parked in a mail zone. Whilst this doesn’t necessarily have anything to do with the service they provide, do you really want to use the services of a business that are inconsiderate of others and breach council law?

*****BUYER BEWARE - DO NOT USE THIS COMPANY******My partner recently dropped a very expensive dress to E-laundry for dry cleaning at Clayfield where the garment was inspected with the only noticeable mark on the dress being noted in the receipt. Upon picking up the dress, it was very badly damaged, with marks all over the collar and sleeves. Upon advising E-Laundry of the damage, they initially tried to claim that the damage was existing when it was dropped to them. When it was pointed out that the dress had notes about the condition of the dress when it was dropped, E-Laundry again tried to claim that they dont always pick up on damage and it must have been missed on the inspection and that they werent responsible for damage. Their staff through this process were extremely rude and combative and made this process very difficult, clearly in attempt to not honour their obligations but after months of following up they reluctantly agreed to try and repair the dress. after several months of repeatedly following up, we were finally sent photos of the dress which seem to show the damage had been repaired however upon picking the dress up, it was clear that they were selective in the angles that they showed in the photos as it was still damaged. When it was pointed out to the staff member that was serving us that it was still damaged, we were told we would need to take it up with Marina at Stones Corner. It took several attempts to get hold of Mariana to let her know the dress was still damaged and despite her attempts walk away from the issue, she reluctantly acknowledged they would need to get some 'compensation papers' together which would take her several days. Another week passed without hearing from them and after having to follow up again, I received a text advising they would not be providing any compensation. I tried multiple times to communicate with them only to be told to take it up with the Dry Cleaning Associated and that they wouldn't be doing anything further.

I have been using their ironing services for years. The constant lack of time management has finally sent me elsewhere. I have lost count how many times I’ve come on the day on the receipt to pick up ironing and then been told it’s not ready like it’s no big deal. We were asked to hand in the shirts unbuttoned and off the hanger (easy thing to do) by one employee and then on another visit got “told off” for doing this and saying the shirts are too crumpled and makes it hard for them to iron. You’re an ironing company why is it too hard to iron a crumpled shirt.

Lack of communication and my doona came back home with more stains on it then when I sent it in.

Would not recommend. Went here based on reviews, but exceptionally poor customer service. Second time asking for silk dry cleaning and was returned stained and only ironed.

I have been going to the Stones Corner ELaundry for over 10 years without a problem until today. I received my two very expensive throw rugs for the couch back. They looked like they belong in a dogs bed now. Dry clean only. Definitely washed. Ruined. When I ask what can be done about them Marina argued with me saying that they must of come in like that and they can only do there best to make them look good. They def didn’t go in like that and I just want to say to the owner Toni-Maree Bishop that you have the worst customer service person working for you. I have never come across such a rude and argumentative service person before. I never write reviews and wish I had an email to write directly to the owner but as I don’t. The worst experience ever. Do not take your service to ELaundry Stones Corner.

Delivered 2 jumpers 1 scarf - no docket and 20 minutes waitWent to pick up on stated date - not readyWent back the following day to pick up, a wet jumper smelling musty, the second jumper was never cleaned and neither was the scarf So 3 hours and $32 invested in a very rude, hostile experience, I am sorry you are short staffed as per your notice but this treatment was beyond the pale.Feel free to give me my money back!

No statement was made online or a sign in their window to say they would be closed on Easer Saturday- two return trips and a complete waste of my time

I took up a problem with some coats I'd had dry-cleaned, and Marina couldn't have been more helpful. She readily acknowledged my problem and rectified it without question. Very happy with the customer service response and will use again.

I have never had a problem until today when we retrieved a Velvet Jacket with shell buttons. Now several buttons are smashed.elaundry touts itself as a specialist. Wedding dress cleaning etc. It is what makes them special".Special jackets with special buttons is not something they have not seen before. On the contrary