Grange Burn Motel

Owner was very friendly and welcomingLarge rooms very clean bath room big with lovely showers Will highly recommend.We were traveling in a large group With booking at two motels. I am glad we stayed here as most members of our group stayed at another motel and they were very disappointed small rooms not clean. A few moved to Grange Burn when they found out we had large clean rooms.

Manager was extremely rude. 3 of us stayed for three nights, our rooms weren't cleaned the 1st night. We were told we could not use the pool because apparently he had just cleaned it after 12 years??? Was told off for sitting outside my room on one of the chairs from inside the room when there was no outdoor chairs. Was told directly from the manager saying he is sick of people like us who don't empty our rubbish bins into the skip bin which was way up the back! He expected us to clean our own rooms!. He whinged to us about not eating dinner in his restaurant... The list could go on. Others staying there reported similar rude encounters.Basically, the manager is an arrogant, money hungry and petty man.Worst service ever after travelling Aus for 20 odd yearsNot recommended, obviously.

Great rooms friendly staffCouldn't ask for a better stay :)

bad experience, rude customer service, the room smelled and when asked to swap a room was told to ‘there is no smell’ and to ‘stop complaining’

Rooms were not clean. We had a large dead cricket on the floor, used bars of soap from the previous guests were still in the shower and there was rubbish left on the window seal.Rooms are not sound proof at all. The curtains were falling off the wall. Shower was cold. Only one tiny bar of soap was provided for a room that slept 4 people.Customer service was the worst I have ever experienced. When we called to confirm our booking we were told we didn’t have a booking (even though we had booked with the same receptionist just the day prior). The owner was extremely rude and made us feel like an inconvenience even though we did not complain about anything while we were there and paid a ridiculously expensive amount for our rooms!We will not be back.

Hosts fitted us into a family room (early in the day) even though only 2 adults 9 CHECK IN IS AT 2PM NORMALLY) at a reduced price, very nice people, gardens beautiful, rooms are huge and so is bathroom, double shower. 80s decor but still is clean and tidy. Thanks guys for a pleasant nights rest. We asked for a microwave and there was no problem in supplying one. Nothing was to much hassle.

Let's start with the positives. Rooms were nice and spacious and clean.However, there is something dodgy with booking with this motel. As mentioned by other guests, the manager claimed that our booking.com reservation was rejected by him. As it was late, we decided to just take up his empty rooms, which he charged a higher price for. All very dodgy.To give yourself a piece of mind, I suggest avoiding my mistake of not reading the reviews of the motel, and just book with the many other options out there.

My first tine at the Grange Burn, very comfortable bed, well appointed and Trish and Perer are working to upgrade the facilities.Very happy traveller.

Was debating booking into this motel for 7 days at the end of this month, but after hearing from my Mum & Dad who stayed there this weekend, I will certainly not be booking in here.Sur charge of $180.00 if you don't wash your cups, and don't empty the small waste paper basket. A heater that blows heat at the ceiling with no availability to adjust vent direction, flow control or heat control.Manager was also incredibly rude.They were most unhappy.