Tools Warehouse - Liverpool

Excellent experience shopping here. Both Trent and Mark were very helpful. Both of them looked after me and went above and beyond. If you are also an apprentice looking for your first toolbox like I was, I highly recommend coming here.

Will never deal with this company again.Purchased 3 items on the 4th of January. 2 items received in late Feb after numerous emails and calls. One of the items were wrong. Which I returned.Other 2 items were no where to be seen.Sent another email or 2. Second item arrived 19th march. Still haven’t received the 3rd item and it’s now may. They never respond to emails and can’t get through to them on the phone.I recommend avoiding this company altogether

Brilliant staff member Danny Godbee, Thank you for your fantastic service. Danny managed to locate an item we needed Urgently in Melbourne. He took payment over the phone and as soon as the item was received in his store, he called me to advise it will be going in the post that day. The communication was great throughout the whole process and i would definitely shop here again. Well Done, Danny, it was a pleasure to deal with someone so helpful and pleasant. Great Job Danny

Recently purchased a hard to source Makita tool vest from these guys. It's been a great in-vest-ment!

Went down to get some tools before tax time and welcomed by two very helpful staff members named Trent and Ange which helped me source the tools I need. I willll definetly be coming back again in the future

The Staff member who is in this store is very lazy which is apparent by the fact all he does is sits down. If you look at the about us section it states staff have great knowledge and go above and beyond to get you the right product. Not only did this guy give me the wrong product but once i came to have that addresses he said its to bad" "nothing i can do about it" refused to escalate to a senior leader. After i put multiple reviews on multiple sites he decided to call and say "its your word against mine so ill refund you as its to much headache" Poor

I placed an order with four items that were available for immediate shipping - three out of four items were delivered over one week later, with no information on the fourth item. I emailed customer service to find out about the fourth item and never heard back from them (no phone number to call - the physical shops and the online store are different entities). Over two weeks after the order was placed, I received another package - this time, the item was not what I ordered but an incorrect item. I then emailed again to find out what was happening with my missing item and still have not heard anything back. Called one of the stores and the staff told me I have to continue to email the online customer service team.It's now been over a month and I still have not received my order that I have paid for. I have written many emails and no one is responding. Four and a half weeks later and my order has still not been fulfilled.Probably the worst online shopping experience I've ever had - will never shop with this company again.

I had a positive experience with Tools Warehouse, they went out of their way to ensure I was happy with the product, with the price, and with the service. I was assisted by Trent and he went above and beyond. Thank you for the great service, I will not hesitate to recommend you to my family and friends and will definitely be using again in the future. Keep it up! Whatever you are doing, you are doing it right and you do stand out from your competitors.