Swarovski

I was served by a lovely girl named Miranda I believe (black short hair). My necklace broke in the shopping centre and I popped into the store and she looked up my name in the system and replaced my necklace with a brand new one because it was still under warranty. She was so friendly I would recommend going to her and she even showed me other jewellery which I ended up purchasing for a Christmas gift this year. Definitely ask for her !!!

Great service, professional staff , felt valued as a customer

Worst customer experience ever!!!Visited there to look for a necklace for my family.the staff is way below average, rolling her eyes, not willing to answer my questions and laugh at me and my family when we asked some information about their product.When we asked the staff to help us open the display cabinet as we want to try some necklace, they simply ignored us and go talk with their colleagues instead.I would like to know why are we treated so rudely and why should we as customers be humiliated among the staff?WORST OF THE WORST, NO 1 WORST SHOP IN MELBOURNE.

Great service, great staff needs more stock that we've seen at airports and overseas,

Not their biggest store but very patient and kind staff still with all their stock available

Unusual gift choices for a special occasion. Very helpful staff assistant helped me get the 'right' trinket..

Steer clear. The manager Natalya seems to be quite arrogant and rude and not setting the best example for her fellow colleagues. Went in looking for a present for my partner a while back but they just seemed disinterested in serving me maybe because they thought I'm just window shopping. Took my $500 to Pandora instead.