Frankii Clothing

Amazing customer service. Went in with my four year old and 4 month old baby. The staff were beautiful. They helped me go through the stands to find clothes then assisted with my children for me to try clothes on. Great quality clothes, great prices.

100% happy with everything I have bought from here. Always arrives in the mail super quickly. One of my favourite stores to do a quick shop online.

I love the clothing they offer. I always manage to find something I like. The staff have always been fantastic at the Hillary's store. I have never had an issue with them, they are very helpful and welcoming.

Been back and forth with this company for three days now via Facebook & email as they won't return my call. I'm just trying to get a replacement to faulty product. I've tried ironing the crease out, but it is a band defect in the fabric. I've alao asked them for a replacement, or if i could try washing the dress and if they dont come out, if rhey would still exchange, but no response to my questions. These photos are from after I've spend an hour trying to irion the fault out as they suggested. They are now ignoring me. Really dissapointing customer service. The dress was for a wedding so it was urgent to get this resolved, which I told Frankie. I now have no other option than to lodge a complaint through PayPal to resolve. Be aware, if you have product issues it's like pulling teeth to get them resolved.

The clothes are stunning but the customer service has been more than terrible. Twice I have ordered online and both times I have had to have a refund due to them not having the item.also both times I have had to make numerous calls and send numerous emails to find out what is happening with my order.I wont be returning as a customer.

Just spoke to my wife who was telling me about the amazing experience she just received. She had our 2yr old with her which usually makes it very difficult for her to try on clothes but the staff looked after him and kept him entertained which free’d her up to try on clothes which turned into a purchase.Thanks to the staff working today Thursday 8th November 2018

0 customer service treat you like air unless you want to pay. No greetings not even a goodbye they just keep talking to each other that’s it.

I ordered a denim skirt and a knit top, top arrived perfect denim skirt was too small so I returned the skirt back to the store with aus post for a refund, but customer team is telling me they didn't recieve my item and will not provide a refund. Unhelpful and so disappointed that I wasted $50 on the item and $13 for return shipping to not even recieve a store credit or a refund! Would not reccomend.

Best store! I always find something everytime I go. Staff are super helpful and friendly