Rheem Australia

NEVER ask their technician to fix your machine as they don't know how to fix and they can NOT. The technician came and charged $900 but still end up a broken machine within a year. Ask the technician to come again and he can't figure it out where goes wrong and but charge more money. I WON'T use another Rheem machine!

DO NOT USE THIS COMPANY!!If I could give minus stars I would. I booked a service for our water heater which was two years old as black sooty material was coming out of one of the valves.I had to supply my card details to book the appointment which I thought was odd but was happy to do it to get the heater looked at.On the day of the service, two Rheem employees turned up. They advised no service was needed and left within minutes of arriving. They also stated that what I was seeing coming out of the valve was normal and I should have been told this on the phone.Later that day my card was charged for the full service and I was sent an invoice stating labour for the full amount. I contacted Rheem and advised that I didn’t think the invoice was correct as no service had been completed but I was happy to pay a call out fee.I was passed around at least 8 different people all with varying responses. I was forwarded emails from management that stated they wouldn’t waive the service fee as they had to send workers from further away than the office closest to me.I then involved NSW Fair Trading and Rheem then decided to make up that the issue is I tried to claim warranty and it’s a warranty issue and no issue was found so I need to pay the full service fee. Yet again no service was ever completed but I was charged for the service?!This is an appalling way to treat customers and the correspondence I have been sent show very dodgy practises. If this is how they treat me, I would hate to think how they may treat elderly customers.

Pretty disgusted with all the pipework showing, this replaced a Rheem that I had had for 16 years, the pipework was all to the side on the old unit. Plus I mentioned that the new unit actually rocked when touched because it was not sitting flat on stone because of padding having been put underneath the unit, so he put pieces of stuff underneath the edge.Sent an email to Rheem, not heard a word.

Thank you very much for the service provided today in my Eastwood house. My gas heater was broken this morning. It was manufactured in 2005. I couldn’t have a shower. It’s unbelievable that technician came this afternoon and everything has been done. It’s the fastest service I have had in Sydney especially now every company experienced staff shortages. Very much appreciated and highly recommend Rheem.

Rheem have to be the worst hot water company in Australia to deal with, absolutely horrible after sale service.Service department with absolutely no sense what so ever.Was told what to do to make the internal installation room compliant before they would work on the hot water systems (after being charged $300 for no works taking place)We made the room compliant and was told by the state manager that it still wasn’t good enough because there was the ‘potential’ the room could be changed after rheem left site. Correct me if I’m wrong but isn’t that every installation in Australia?Two units under 3 years old worth a total of $10,000 and rheem left 20 units with out hot water because of the ‘potential’ of being non compliant after they left. Atrocious, overpriced and complete non logical behaviour.I would never install or recommend a rheem to anyone

Brand new home with Rheem gas hot water. Faulty, never worked. Instructed to get own plumber to come and see the system and they will cover the costs. Plumber came and said no this is a warranty job, Rheem need to organise their own plumber. It’s been weeks I’ve been waiting for them to pay and now they have said they will not be paying my plumber. It’s evident from these reviews they have no care for their customers nor their products they provide. Avoid at all costs.

I spoke to the most unhelpful staff I have come across for a long time on the phone this morning at ~9:45am. I rang because I have questions regarding the differences between the products (gas heaters), and I have looked through all the available info from the website in detail, which does not answer my questions. The staff simply told me repeatedly that all the info are on the website and downloadable brochures, and I should read them and make a decision based on that, and there is nothing more she could do for me. I then asked her a question which wasn't answered by any info on the website or the downloadable brochures, and she did give me an answer (though she didn't seem to be to sure about that either, which is revealed after I asked her a follow up question, and her answer contradicted her previous answer regarding the material of the different models of the gas heaters). After pointing that out to her that she just gave me a piece of info that was not contained in the website, which was the reason I rang, she became even more defensive and all she wanted to do is to organise a technician to come out and give me a quote. It feels like she would be incentivised based on the number of clients she can sent out a technician for. Most unhelpful indeed. I ended up going for another company. Rheem needs to up their game in choosing proper staff.

I've had my gas pool heater repaired. They pre-authorised $198 from my credit card to get the technician to come, who couldn't fix it at the first session. I kept asking the technician and Rheem customer support how much the whole thing would cost, and they kept telling me to ask the other person. After the repair I got sent a massive invoice, AND CHARGED THAT AMOUNT using my credit card details that I had given early on only for the initial $198 WITHOUT MY PERMISSION. THIS IS FRAUD. Currently they are ignoring my concerns and not returning my calls. Extremely poor - avoid at all costs.

We needed new solar panels for our 15 year old hot water system. The quote from Rheem was a fair price. The service was quick and efficient. The installers were courteous and respectful and left no rubbish behind. Very happy with the service. Great job. Highly recommended.