Ideal Pools Gold Coast

Very very poor quality pools. Pool design was changed dramatically from what we signed of on we asked for a beach we end up with what can only be described as a ramp. We have been asked by visitors if it was put in for disabled access. The blue resin was sprayed all over our outdoor furniture. The resin is coming off and exposing the steal underneath admit wasn't applied thick enough. It has missing covers for the Jets so we just have pipes sticking out. They will not fix and ignore all communication. Stay away and pay that little bit extra for better quality

Organised and paid our deposit only to have zero work carried out 10 months later - we requested a refund for months before we were given back a portion of our deposit claiming it was for conveyancing ( we contacted the company who confirmed they had had ZERO dealing with IDEAL)Insanely rude and unprofessional - blamed COVID at one point !Avoid - Avoid - Avoid !!!!

Our new resort style free form pool is nothing short of amazing it’s completely changed our back yard. All the crews from sales, excavation, forming, spray creating, tiling and Rock painting, pebble work, and filtration were professional, friendly and extremely knowledgeable, thanks to them we have stubbie holders in our cave. Definately the best value for money. Couldn’t be happier and so thankful.

great price , on time and no hassle , would definitely recommend and did and they are extremely happy as well .

It took 7 months before our pool was finally full of water. We had numerous faults and problems along the way. Day before dig we were informed that there was no where to dump the dirt so this delayed initial start. Then the hole was dug and there was another couple of months before the concrete was poured. We went through a landscaper who they work closely with as we thought this would alleviate problems however the height of the pool was 130mm higher than it should have been. No one would take responsibility so we had to pay extra money for dirt to be brought back to site to level out the height. Apparently they also close for 6 weeks over Christmas/New Year with no communication to their customers and no voicemail. So 7 months later and we are over budget we had a very disappointing experience due to lack of communication with the company. They do not return calls and will not take responsibility for their work. If you address an issue they will ignore it. We are now 2 months with water and have realised we have a pool leak. After the awful experience we have endured I will not be going back to them to fix it even though they are liable for it. I just don’t trust that the job will be done efficiently or without causing more problems.

Definitely not ideal to use , 7 months from paying deposit, no customer care, communication throughout the build , they are rude to deal with the office will hand up if you question anything they do then will tell owners your difficult even tho your the paying customer. Was the worst reno experience yet !

I want share with all people that are considering using this company to build a swimming pool.Once we had contracted them, a day later we gave notice to them to cancel.(Due to bad reviews and hearing of other issues)We had paid deposit and they only have back half.In Queensland law, the must be a 5 day cooling off period which that means that the full amount is refundable.They are ignoring this and not providing details explaining why they only gave half back.Anyway, I think cancelling this was the best result as I cannot trust this company with what they have promised.Another company has assured 100% satisfaction of these services.Is this the way companies survive in this day and age? Ignoring and refusing to engage with clients?I hope you guys are more honest and do the right things.I have reported this to QBCC.

Ideal pools built our pool , it was an easy processand the quality was good , I will have to give credit when credit is deserved , they werequick and responsive. Would I build with them again , yesWe are located on the gold coast

All over a great pool.... we did had a few hickups along the way.  Firstly, the tilt tray carrying the pool cave hit my front gate post of which they complained about being too narrow however ive had cement trucks, tippers and other delivery trucks come through no problems whatsoever over the past 9 years! Secondly, i have a shade cloth above the area of where they were to dig and upon asking the excavator operator if it needs to come down he assured me itll be fine to be left up as it was in the shallow end. Well he hit it twice and damaged the edge in 2 spots. I was shocked at his reply of a shrug and then just said oh well".   I sent an email including photos of both the gate posts and the shade cloth to the Ideal Pool office that same afternoon of which they ignored and refused to reimburse or discount  for the damages their tradesmen caused. Thirdly

This review is written in the hope it will prevent other good, hard working families from going through what Ideal Pools have put my family through over the past 16 months, and we still do not have a pool. To say that this company is made up of disgusting, abusive, unprofessional, threatening, people would be a massive understatement. Not to mention they are mostly family members and as such there is little to no accountability whatsoever. However, if you are after a pool that looks great in the brochure, seems reasonably priced, is not built to the shape quoted, not constructed in accordance with engineering drawings, has excessive hidden costs, and is an overall defective crumbling mess then Ideal Pools may be for you after all. The problems with my pool are far too extensive to list in this review, however even after the QBCC directed them to remove and replace the defective concrete pool shell, they still could not construct a pool that complies with their own engineer requirements. Not to mention they poked 10mm holes in the pool wall, completely covered a pool light with concrete, and formed the top edge of the pool 45mm out of level over a 3 meter section. Yes, this was their second attempt to build a pool at my property, even with these problems it is a vast improvement over their first attempt. I encourage any potential customers of this company to visit my review on facebook where I will post images of their product. Also I would encourage you to send me a direct message and I can put you in contact with over a dozen dissatisfied customers, who will help you make an educated decision when deciding who constructs your dream pool. Trust me, it's not these guys. Now I will sit back and await their abusive, blame shifting reply, that's what they do.