Best West Driving School - Perth

If I could give no stars, I would. RUN A MILE! Seriously, just don't book this driving company. It's not worth it.The problem with this school is when you sign up to use vouchers like I did, ie., pay in advance for a bundle of lessons because it's advertised as 'cheaper'. I bought two sets of 10-voucher lessons for my daughter. $1000 in total, last September 2021. The school came highly recommended by friends. I felt in safe hands because it was a word of mouth recommendation.Nothing but hassles since the first week. The instructor assigned to my daughter, Sarah Harwood, began cancelling lessons the night before or morning of the lesson for 'personal reasons'. Sarah would then cancel the lesson online sometime later (days later) (proof is on their booking page - see attached pic) but instead of being credited back to our account, it just went into a black hole of 'nothing' - no lesson but also no credit. This went on for somewhere between 6-10 hours of lessons that were cancelled.As of today - 27 March 2022 - my daughter has completed 12 hours of lessons, with two lessons left in our account = 6 lessons still not credited. All of this is verified by their online booking system as shown in the pic below.As for the entries on 7 October 2021, there are two cancellations against no actual booking. I can't make any sense of it at all - so is that 2 more hours we are owed? My calendar entry at home says my daughter was supposed to have a make up lesson on 7 October, but it wasn't an official booking, as recommended by Sarah. It was just a 'direct with Sarah booking' (however that works).I first queried all of this in January 2022. Rang their office. Got the run around that what I was looking at in our booking profile online on my home computer wasn't what they had on record in their office computer system. Huh? If the school runs the computer system, how can we all be looking at something different. I spent 15 minutes on the phone explaining to 'admin' that it's simple math. Cancelled lessons = credited lessons. I got nowhere. I got told I had to produce my daughter's official log in book to prove she had (or didn't have) the lessons on the corresponding days.Here's where Sarah Harwood gets very clever. Rather than have my daughter complete the log book after every lesson, she told my 17yo to only record a block number of lessons at the end of the week. So, instead of lessons appearing on the days she actually had the lessons, the lessons instead appear as '4.5 hours' on some later date. In other words, there is no log book to verify the days the lessons actually occurred - which is what the driving school is now insisting is the only 'true' record. Thankfully, I keep a very accurate online home calendar of dates these lessons occurred, which is also verified and backed up by my daughter's school as on the days she was having lessons, I notified the school re same.I have frankly had enough of all this. In good faith, as a hard working single parent striving to give my 17yo professional driving lessons, I've experienced NOTHING but the complete muck around from Best West, its owner, their admin staff, and Sarah Harwood one of their drivers. I cannot recommend them, I won't recommend them. I urge you to run a mile in the other direction. Absolutely wish I had never set eyes on this company.

Best west is awesome! booking lessons and communication i found was excellent definitely recommend Mike he’s super friendly and a great instructor always helped me out and when I had trouble with the task he’d go above and beyond to help me understand what to do in all situations.

Im not using my real name for privacy, but the one instructor i had for best west was very inappropriate towards me and unprofessional. He touched the side of my arms and body unnecessarily, and he made comments about my physical appearance that made me feel really uncomfortable. When i tried to talk to the owner about this over email, he stopped responding to my emails and i tried to call twice and both calls were ignored. All around a really bad driving school, i do no recommend.

Felt very confident before my first lesson.Instructor made me feel very uneasy and second guessing my driving on the first day and morning of my test and I failed. Most of the things I failed on were things instructor told me to change - would've been better saving my money and just going for the test, rather than attempting to get some advice so I could pass.Was also issue with the quote I was given between the office and the instructor so I ended paying over $100 extra.DEFINITELY WOULD NEVER RECOMMEND TO ANYONE!

Just saw their car on reid highway driving in right lane while left lane was empty, unfortunately quite usual in Perth. When I was driving past, as they were driving 10-20km/h below the speed limit, saw the elderly lady keeping her eyes more on the phone than road. Just stoked to see such an ignorance from driving school car…

Barry is an excellent instructor, very dedicated and caring, he is giving more than you’ll expect. Not only teaching all the things that you need to know for the drive test, but also how to be a safe driver. He encourages me to be positive all the time. He made the driving lesson experience very pleasant and enjoyable. I passed my PDA at first go and highly recommend him all the time to anyone who wants to learn to drive! Thank you Barry and Best West team.

My daughter had a lesson and a test. My daughter said the instructor was grumpy and moody before she even started. My daughter tried to clarify questions and she was impatient, rude and even yelled. She basically told my daughter you will fail before the test. My daughter was on the verge of holding back tears and was crushed by this woman’s insensitive remarks and she just lowered my daughter’s confidence instantly. During the test by now she was a mess. So of course she failed the test. The instructor tells my daughter ‘told you so’ so smugly. But now I will be finding an instructor for my daughter that is calm, patient and respectful to a learner driver. Not wasting my money on an instructor who destroys the morale of their clients.

I had my first driving lesson the other day with Zarghuna as my driving instructor. It was a terrible experience and I did not enjoy it at all. Zarghuna was not friendly and seemed quite moody throughout the lesson. It appeared to me that she might have been preoccupied with some personal problems. As a paying customer of BestWest driving school, I believe I deserve better service. It is important to remember that without satisfied customers, driving schools like BestWest may struggle to stay in business, which could impact the jobs of instructors like Zarghuna.

I am super happy with the Best West Driving Team. My instructor was really kind and understanding of where I was at with my driving and never made me do something I was uncomfortable with. I am proud to say I am now a CONFIDENT and SAFE driver! I highly recommend them!