Pottery Barn

Lovely products and beautiful displays but the rudest service. When my mum goes in she is served beautifully however when I visited I received a judgmental look follow r by comments on the price of the items within the store. Refuse to go back. Shop online!!

Terrible experience with a female sales staff member (Alan) from this store. Considering the size of the brand and the prices they’re charging you’d expect at least some level of care for customer satisfaction. SERVICES and POLICIES in this store are not the same as the Bondi store.I complained to the store manager (Anita), about the difference policy from their Bondi store, She answered: “Bondi store has a different manager. Here is my store with my policy and rules.”Good luck if you choose to shop at Chatswood Pottery Barn. Since there is no local office for customer complaints in AUS like there is in the US, no one cares about your problems. On the other hand the manager would say that's her store with her rules, which means they do whatever they want!Furniture is lovely, shame the brand is let down by poor service and unqualified staff.I recommend you to go to Bondi store, as the management are different, your experience would be completely different too.

Hello??? Pottery Barn???Next week will be 9 months since we ordered the table from the Chatswood store and 4 months since it was delivered with a cracked marble top. Still no replacement.Your last reply said it would be in stock on March 13 - According to the notes on the account the table is on back order until 13th March 2022.”WHEN WILL WE GET OUR TABLE TOP PLEASE !!!!!…………………Still no table !!!It is now 8 months since this order was made and paid for in full and 2 months since it was delivered broken - is there any update on delivery??…………………7 months and waiting …..We made a significant order on 3 July 2021 through the Chatswood store. We were assured (and shown on the system) by the salesperson that all items were in stock and ready to ship.After payment

Terrible service. Waited over seven weeks for delivery, which still has not arrived, when I was told there would be a 15 business day delay. Was told twice a delivery would be made on a given day and I waited at home but the delivery was not made and there was no call or text to advise me that the delivery had been cancelled either on the day or after the delivery day. Impossible to get any customer service after sale. I would recommend strongly that people look elsewhere and not shop at Pottery Barn.

Fantastic service and help from the team at Chatswood Chase!I had an unfortunate and impersonal service by the two older at the Bondi Junction location.We received a wedding gift and loved it, but it was damaged on receipt. We didn't want our friends to be informed of the exchange, so I asked if there's any way that we could make the exchange without having a refund go to our friend.Both women at Bondi Junction flat out said no, even after the customer service representative for Pottery Barn said it shouldn't be a problem and spoke to them.Went to Chatswood Chase instead and swapped it out with no problem. Even if Chatswood is a bit further, go there instead and save yourself disappointment and frustration.

I ordered a hall table 7 weeks ago (with a 15 day delivery timeframe) and it still has not arrived. No one can tell me when it will be delivered. All I get are generic responses from an overseas call centre. I have asked for my money to be refunded, only to be told that they will request a cancellation" which will take another 10 business days. The worst service of any retailer I've ever experienced."

Worst customer service I have ever experienced. We ordered a buffet and in the shop they promised to deliver by end of December and it turns out they didn't have stock at all so they devilery was delayed until end of January and then we were told due to safety reasons by delivery company it will delayed for another months. We have received our order in March finally with lots of going back and forth phone calls.The quality of products are good but customer service is really bad

Helpful staff when I returned items bought online. A beautiful store. Only problem is, it makes you want to spend too much money!

I recently had a brilliant shopping experience at Pottery Barn Chatswood due to the excellent service received from Francesco. He was friendly, professional and his product knowledge was exceptional. Unfortunately it’s a rarity in retail these days to find someone that is the complete package. I look forward to my next visit and hope Francesco will be there to look after me again.