Flight Centre Narellan

Jillian S. could have offered better service. It took her 4 months to sort out a flight ticket for our baby. She told us the bassinet seats go to the youngest babies on the flight, and we couldn’t reserve the seats. Our surprise cannot be overstated when we checked in and we were told all the bassinet seats had been booked and we should have booked in advance, why hadn’t we mentioned it to our flight agent? Well we absolutely had. 24 hours in planes with a baby on our laps. She didn’t tell us about the Visa regulations, although we realise the ultimate responsibility is up to us, and called us only four days before our flight to inform us we’d need visas. Luckily we pushed them through. She said the airline should have notified us. Finally, we arrived at the airport to another surprise, a five hour delay. We were told we should have been notified by the airline. So twice the airline should have notified us and didn’t, leads me to believe she did not pass on our contact details properly. The reason we went to a flight agent was to make sure it all went smoothly. It was the opposite.Jillian is nice, but the service she provided us was terrible. We won’t be going with Flight Centre again.

Great to have Flight Centre's Nicola Bell to assist us in our holiday planning, from trips to the US, NZ, South America and Europe. Great ideas and very pleasant to chat to, wide experience in many countries. Thanks Nicola. Tony and Lyn

Nicola is a legend !. She has been our travel agent for a few years now. She goes over and beyond to make sure our dream holiday is everything we wish it to be. She always has the best advice on how to travel and little tips to make our travel experience easy and enjoyable and gets us awesome deals.Her expertise, experience and customer service are greatly valued and appreciated.She is very proactive in helping you with any enquiry you may have and she is always professional, well presented, well spoken, so friendly and a very genuine, honest and a beautiful and lovely lady.She has handled many trips overseas for us and we wouldn't have anyone else. She's the best ! We highly recommend Nicola to take care of all your travel needs.

I have been booking all my trips (both extended overseas plus local holidays) with Rachael for over 10 years. She has a wealth of knowledge which she’s keen to impart with photos and stories, and she can always find a solution for any unusual requests. Best of all, she instils confidence so that we can relax and enjoy every moment of our trips.

I’d just like to extend a massive thank you to Jillian for helping me organise my trip to Europe. She did an amazing job picking the hotels, they were honestly in some of the best spots possible and made it heaps easy to get around.Had absolutely no problem with the flights or anything either. All of her advice went a long way and she was prompt with communication.I’ll definitely be back there to see her when I book my next trip.

Rachel has helped us with a few holidays - to Norfolk Island - Kimberley Coast cruise and a Kimberly overland trip. We have found her to be extremely helpful, professional, with a pleasant friendly personality.Although she has many clients Rachel makes you feel special.She listens to your wants and needs.Rachel makes herself available after hours by answering our emails.

I had the Most pleasant experience.with Emily Stack my go to agent at the Flight centre office at Narellan.She has remained proactive and liased to solve any issues with a patientattitude.This made all rhe difference. Definitely hope to return to flight centre again

I would highly recommend Rachael for her excellent service with booking our trips. Rachael is very knowledgable as she has done plenty of travelling herself and she is very patient and aware of customers needs to make sure she meets them. Rachael goes beyond and is very easy to deal with and very attentive.

I highly recommend Rachael Hackney from Flight Centre Narellan . Nothing is a trouble for this Professional, knowledgeable and totally respectful lady. Booking with Rachael you can be confident that everything planned will flow and if any hiccups occur Rachael is always contactable and gets it sorted promptly. We thank her for all she has done and continues to do for my husband and I and our family .