Integrity Locksmiths & Security

I visited their shop in Rydalmere a number of times to seek advice on the the correct part for modifying a commercial lock.They have junior staff manning the counter who have to go out back to seek seek answers from someone more senior inside the office. Unfortunately the senior staff seem to think it below them to actually come out and speak directly to customers so you end up relaying messages back and forth with the junior staff member as a go between.This has now happened to me on 3 occasions so I think it is a cultural problem and would therefor not recommend this company if you are seeking advice or guidance before purchasing an item.In my case the item ended up being incorrect (perhaps due to the Chinese whispers) and on returning the item I was charged a 20% 'restocking fee' as they deemed I had changed my mind. Once again this was conducted with a junior staff member relaying messages from out back.Beware and be careful when purchasing items from this company.

I was locked out on my balcony late at night during the week after hanging the washing . I live in a secure 2nd storey unit, I was lucky I had my mobile. I called Integrity locksmiths and they answered straight away. They had to pick three locks to get me off the balcony, he called me all the way through getting into the unit. The locksmith was in uniform and very professional. As a female all by myself he made sure I was ok.Very professional and it didn't cost as much as I thought it would. I would recommend to them anyone.

Thank you for your quick response. My lock was replaced quickly and efficiently by the locksmith who arrived. He also spent time explaining the new, more secure Anti snap type lock to me. He also went over the warranty with me and assured me that the new lock was quite secure. I can't think of a better locksmith to suggest.

Super friendly Spanish young dude came and rescue us from a rainy Sunday night locked out situation (I will forever resent myself for wanting ice cream and leaving my keys inside haha) in less than hour we were back dry inside. Great service.

Very polite, punctual & gave great advice when replacing my entire house barrels.Good feedback over the phone to prepare the job.Thank you, Ben !!

Recently did major renovations to my home and had no hesitation in using the services of Integrity Locksmiths for our security and door hardware needs. The staff were knowledgeable and very helpful. Great technical and customer services guys. Thanks a bundle.

Fantastic, professional and skilled service. Thank you for fixing our broken front door on my birthday, at short notice, so our guests could enter. We are grateful.

My experience? Unexpectedly friendly service, extra helpful, very reasonable price. I am so pleased to find this company and now know where to go for my locksmith and security needs. Caleb, thanks for the service.

The home alarm system was specifically researched and selected to suit our needs. The staff were courteous, friendly and efficient. They were very experienced in their trade and were happy to set up the system in accordance with our requirements.I have also previously used Integrity for locksmith services and will engage them again to install my CCTV system. I would certainly recommend them for any security related installations.

Bought a lockwood touch keyless door latch from them. Was a lot cheaper than anywhere else. Unfortunately it broke two years later and just on the off chance contacted them. To my total amazement they replaced it!!! It was out of warranty - just. Would highly recommend this company.