Apple Chadstone

A modern Apple store with a beautiful light well at the forum area. I would say the store is one of the nicer ones out there, and I would definitely enjoy Today at Apple sessions held here.

Absolute and utter incompetence of staff. I have been lead on a wild goose chase by “genius” staff members and their management which has resulted having to come back to the store 4 times only to be advised that now after this many attempts to fix the issue with my brand new phone I have to go back to the phone service provider for assistance. What an absolute joke of a store, management, staff and Apple processes. Clearly the intention here is just to sell products with absolutely no regard for customer experience. I don’t know what has happened to Apple but it is certainly a far cry from what it was and what customers were previously able to expect in relation to product and service quality.

I feel some staff here need to improve their attitude and respect for customers, twice spent a large amount of money to buy ipad pro and iphone 14 promax not to have a bad experience. The first time, meeting an unenthusiastic male employee, he always seemed unhappy, not friendly. The second time, I met a female employee to let her customer wait for her to get her phone for 20 minutes, then she went to change the phone screen for another customer without even caring about us. If I hadn't asked the other employee, I would have waited until the store closed, when another employee complained to her, she even pointed at us and said something. ?????????Actually, I feel I had a bad experience.

Apple Computer ChadstoneReview Updated 331/5/2023The youth staff is full of vitality, and helpful. Although we had to get service after waiting for 20 minutes, we got our problems solved.We leave the staff feeling great.___________Visited 31/3/2023It is a big, bright, clinically white, and clean store like other Apple stores.We were looking for an adapter, and I saw the display near the left side, at the rear of the store. A staff member noticed our presence and asked whether we needed help. She told us to wait for another staff member to come to help us.We waited, but ended up another staff member nearby came to our rescue.It was just a simple sale, and the first member could have provided the service. What a waste of resource.

If you are taking the time to read reviews of what its like to shop in the Chadstone apple store then it's possible you are not familiar with the superior apple sales and service ethos. All the apple stores have nearly identical high levels of customer service. A large room full of well separated tables displaying apple wares. At busy times it’s best to ring ahead but usually you are approached quickly by a sales and service rep whom is also an apple devotee that are helpful and enthusiastic . Its one of the few places I prefer to shop in person rather than online.

I bought my Apple Watch today from this Apple Store. The salesman Marie was extremely amazing with his product knowledge and great customer service.Would highly recommend the salesman Marie for your product assistance.

I‘m very grateful to Phoebe for her help. She helped me choose the right MacBook according to my work and gave me a lot of useful professional advice. She works hard, friendly and helpful.

Remarkably terrible service. Purchased an iPhone 14 Pro here on Thursday. Came in tonight, ready to buy a screen protector and case, and was asked to wait 8 minutes - fair enough. I ended up waiting at least twice as long without so much as being acknowledged, let alone assisted to make a purchase. I asked a staff member what was happening, and was dismissively told to keep waiting. I didn’t bother and definitely won’t be coming back to this Apple Store ever again. I’ll go to Fountain Gate next time.

Terrible service. My macbook which I have bought 9 months ago recently has a cracked bezel (the bottom strip of the laptop) near the hinge due to no fault of my own, I did not even realise it was glass. I came in looking for a solution but apparently my only solution was a $753 full screen replacement and it is not covered by apple limited warranty. Might as well buy a new ipad!The man who assisted me kept trying to corner me saying it was my fault that it was damaged, and if not whose fault is it? And trying to also imply that it got damaged because I was not careful enough , and that I should have paid more attention when closing the laptop - when it does not come with any warning about this issue which is quite common now that I have researched into the problem because of the way the laptop is built. I barely take this laptop outside the house since I have my own Microsoft Surface that I take outside for work.Very disappointing, it was my first time purchasing a macbook, and if I knew how fragile this thing would be I would never have purchased it, especially with the rude and cold service I got today. I have ipads, apple iphones, airpod, and thought buying a mac would be a great idea. never again!

I went into the apple to ask about getting a battery replacement for my laptop. I wanted to know the process for this service because I didn't want to be without my laptop for too long as I need it for work. Greeted by a young man and told him the problem and my laptop model. I asked how long it would take for a replacement battery and he said - its fast drop your laptop off in the morning you book for and it will be done by the afternoon. Also asked if it needed to be back up to which he said no it just a battery replacement. Booked the service in and did all the work I needed for the day on it before hand. But told on arrival it would take 2 weeks to be sent away and needed to be backed up.... So completely the wrong information from the staff in the first place. And made a 2nd trip for nothing.