Broadbeach Waters Pharmacy

Genuine staff who care about their customers. Second time ordering and they make the process so easy and check in to make sure you're okay with the product and explain how to use it if you're new.Paulina expecially was kind, professional and easy to talk order with

Good service and knowledgeable staff but you guys really need to find a way for patients to get through apart from your phone lines. It is next to impossible to get through to order and follow up and orders. Perhaps an app or another streamlined way to communicate with the pharmacy as this is becomign rather frustrating

I called yesterday the minute after they opened. I am quite vulnerable and ill. I was extremely anxious. How the lady that answered the phone was extremely friendly and informative. Its a new medication to me that required to be ordered. She answered my dozens of questions in the most delightful way. It was a lengthy phone call, which was no problem to her. I wish I could remember her name. She kept to her promise of sending through further information promptly. I found it really regreshing to be treated as a priority when I would assume she had a dozen business needs to attend to being that they had literally just opened.Highly recommend this chemist for anyone that has complicated needs, a disability or mental health issues.

The pharmacy is located in centre of a modern/newly renovated multipurpose precinct.Entering the pharmacy quickly gave me a feelings of a remote or rural township pharmacy.I’m unsure if it’s just the colour of the lights they use, or the refreshment of having minimal visual marketing. The isles inside aren’t a rainbow of stickers fighting to steal your attention & money.It’s likely that this rural town feel is seamlessly crafted by staff easily meeting standard customer service expectations, alongside a team of honest and undeniably hardworking staff that strive to meet genuine customer satisfaction.The staff offer such a welcoming and supportive environment. It’s so disappointing to hear that they frequently get mistreated by customers.Additionally, I personally love that this pharmacy opted for a visually open room layout. As it falls in line with my appreciation of their minimal investment to modern retail marketing and displays the cogs of the business.(Obviously there are obstructions around sensitive material and information)I would recommend this pharmacy to those in need of non-emergency medical & pharmaceutical information and assistance. Alongside those seeking a local, general pharmacy.Thank you BBWP

Down to earth and friendly professional staff. I have all my scripts sent here and service is amazing. Never an issue for me to get my medications ordered in and quick service and clear communication. I know you guys and ladies are under enormous workload and you always make me feel welcome. Well done team on your kindness, support, professionalism and being amazing super human beings!

Brilliant service. I order my medicine on the app, receive a text within a day with bank details to pay, and often my medicine is posted the following business day. Even during COVID a few days tops. Lovely staff on the phone too. Grateful for this pharmacy.

Their customer service is top level, they are a lovely team who go out of their way to help. Always cheerful and welcoming .

Broadbeach Waters Pharmacy and the team here are absolutely amazing and definitely the best pharmacy on the coast by far. They go above and beyond to cater for their patients and their care for their patients health and well being is like no other. They work all kinds of crazy hours just to ensure everyone is looked after, they are such a dedicated bunch and the service is fast and efficient.