Harvey Norman Castle Hill

Dropped in to the HVN Castle Hill store due to their huge range of floor stock - compared to HVN Hornsby. We were in the market for a fridge, freezer, washing machine and dryer.Salesman in the white goods section, Seelan, answered our questions and came back with prices that could not be matched by any other store - bricks & mortar or online!Purchased our appliances and received a bonus $200 gift card.No problem delaying delivery to sync with our renovations. I had to reschedule once, with a weeks notice, which was no issue.Warehouse sent a text the evening before with a delivery window. Delivery was smack bang in the middle of the promised delivery window, and done quickly and professionally. Appliances carried up an internal staircase with: no drama; or damage to property or appliances.All up, a great shopping experience.

The sales consultant was welcoming and helpful.I told him he was much better than sales staff at Samsung Parramatta.Despite the fact that the phone I wanted had sold out,I decided to spend a bit more for the next model up and am happy with the purchase.

Bought a Samsung tv brand new with blemishes all over it. Harvey Norman said it “ operates within specs” even though it’s the worst tv we’ve ever had.Would not have bought had we had known. Will be launching NCAT case to try and get a refund.

We bought a Westinghouse double oven and the installers that Harvey Norman got to install took two weeks to come and install. Sadly their idea of installation was to take the old oven out hook up the new one to the electricity but not secure it in anyway as the gap required a piece of wood to fill the gap. They took $340 and them said they would need to charge for another call out and timbers to secure the oven. This service is shocking! The installers were paid to do a job and didn't complete it. They are just money grabbers. I will never purchase anything from Harvey Norman again. Buyers BEWARE!!

Everything out of Denise’s mouth was abrupt, rude, and false. If you don’t know whether you sell something then make sure the customer isn’t standing right next to it, and don’t then double down on your lies. Additionally— don’t go ripping your colleagues away from customers who are equally deserving of the staff’s time and attention to try and cover your own tracks. Could learn a thing or two from the furniture staff who are extraordinarily polite, attentive, and recognise the value of their customer’s purchases.

Very quick to take money but customer service is absolutely abysmal once there is something wrong with the product. Every time you call you wait until someone picks up that can't help you and get transferred to someone else..then repeat, repeat and repeat.

I went into three electronics retailers today.Out of them all, the staff member Brooke who approached me in the vacuum/mop section was the main reason I came back to the store to make my purchase.She answered all my questions and was knowledgeable on all the products.10/10 for customer service. Thank you Brooke!

The manager of the electronics department, Andrew has no customer service skills and I wonder how he even got this position. The other staff members working there were far more helpful in comparison. He refused to assist us in the process of returning a gift purchased from that same store. He rudely told us that we could take it or leave it and we would just be provided with store credit that could ONLY be used in their pathetic excuse for an electronics department (they have hardly any stock). Another staff member was kind enough to actually direct us to the Auburn store. Unsurprisingly, the staff at Auburn helped us to return our gift in about 10 minutes. Truly disappointing and there are so many other staff members who are more deserving of this position.

I had a very bad experience with the owner of this big brand shopping. The owner refused to payback my money and the way he was talking to me it was rude. He was absolutely unprofessional The staffs are so caring people but the owner when I told him the way you’re talking to me is not right and you heart my emotions he told me I do not care about your emotions ! The earth is round and how much you’re thinking you’re big or powerful one day you receive the same behavior you did to me comes back to you Mr Simon the owner of Harvey Norman!