Gilbert & Roach Trucks Huntingwood

Great communication when booking trucks in for a service. Always keep you informed when parts are on the way.Highly recommend.

Very friendly and accommodating staff, honest and reliable, flexible.Would recommend fellow colleagues to go through these guys. 5 and a half stars.

Visited this site, sales guys were great, helped out, made time for me and was very informative, knew product well. Sales guy Greg I dealt with. Heaps of onsite parking and only 20min from Parramatta. They have plenty of aftermarket product and a great showroom and pick up for parts.

Terrible wouldn’t recommend anyone getting their trucks serviced here. Their price wow what a rip off, the customer services wow never ever have I seen such terrible service in my life. I left the yard after paying $2000 and they didn’t even reset the computer unbelievable. Every time I have to go back because they didn’t do their job properly the first time. Very disappointing

Was greeted with a lovely young lady Lorna then was served by Adam who helped me with what I needed. Friendly staff which made it easier for me though I wish there was more parking

Big thanks to Joe who helped us fixing our truck within a day and following up with everythingIt was nice working together to fix the issues we will definitely come back when we have further repairing to do

Just want to say I have been out at Kenworth Eastern Creek 3 days in row.Saw Justine twice and Jordan on the second trip both girls were exceptionally and their customer service was excellent. They were able to help both, my partner and I quickly and efficiently, they new were to go, what we were needing. These two are a credit to Kenworth with providing great Customer Service. You go girls, you rock. Kerrie & Steve

Absolutely appalling service. Booked a service a week ago for one of our trucks and requested we be done as one of the first as we have to travel at least a hour plus to get there. Was assured by the service consultant that if we got the vehicle there before 7am we definitely would be done first. Didn't have much faith in him as he was extremely uninterested one the phone. Called again yesterday to confirm and was told it wouldn't be a problem. Organised 2 staff members to drive out this afternoon to pick the vehicle up and when I phoned at 3.30pm to pay was informed it hadn't even been started. Got the same uninterested service consultant, asked to speak to the service manager and was on hold for about 20mins then the call dropped out. Finally spoke to the Service Manager and was informed they had a lot of staff off sick. Obviously customer service isn't a priority as I would've thought a phone call in the morning to me could've been made. Will never purchase another vechile from Gilbert and Roach.

Your Credit Officer Karen was rude over the phone and won’t help my team and I resolve the issue with our account which has remained on hold.This is not the first time we have spoken to her and even when we emailed her as per her request it seems to be getting ignored.

Staff are very helpful in spare parts counter and also very experienced made getting my spare parts for my isuzu very easy. Thanks team keep up the great work.