Prouds the Jewellers Helensvale

Beautiful staff, understood what I was looking for and took their time foe me to find the perfect item. Love Prouds.

My sister went there to buy a ring for my birthday, lovely lady named Ruth helped her find one. I went back there to buy another ring the same lady was there and remembered my sister, I didn’t end up finding one in my size but mentioned that one of my previous ones had lost a stone so she helped us exchange it for a new one. Great customer service, will definitely go back there again.

We had the absolute pleasure to be served by Ruth. She knew exactly what pieces we were looking for and showcased us recommendations which suited our taste. She managed to find the perfect size earrings for my picky partner and did it with a beautiful smile. As a result of our experience we will continue to go to this store in future. Thank you Ruth!

My wife and I had to return a purchase today and do an exchange - the lady who helped us was so patient , nice and helpful .. I think her name was Luma . She made the whole experience a positive one and we left with about $900 worth of jewellery . Her attitude was amazing and they were really busy .. I just thought the company should know she is such an asset . From now on we will only buy from Prouds Helensvale because of her customer service - fantastic

UPDATEThe manager contacted be the next day and was quite concerned about the service I had received. She advised that she was off the previous day and it was the assistant manager that made the decision. She confirmed that I was definitely entitled to what I was asking for and asked if I could come back and she will resolve the matter personally to my satisfaction. I returned the next day and true to her word, she got everything sorted to my complete satisfaction.GOOD FIX - THANK YOUPurchased a bracelet as a gift for my girlfriend. It was the wrong size. Nobody told me that all bracelets were 19cm or that this particular could not be shortened. I returned to the store but they refused to give a refund. They did not accept that I should have been informed of a potential size issue. It seems obvious that there is a considerable difference in wrist sizes between ladies and it would be an obvious question to ask a bloke who has no idea what he is doing. BTW, nobody told me there are no refunds and did not see any signs saying as much. Goodbye Prouds I will enlighten others to this jewellery purchasing gable at your store.

Excellent customer service, lovely staff members and great products at reasonable prices. My partner and I got our wedding rings from the store, after a while of wearing the jewellery they became in need of a clean, we took them in and they cleaned them on the spot. Could not be happier. Will most certainly be going back when our daughter starts showing interest in jewellery, or when my partner is in need of new items.

Great range of jewelry and lovely helpful staff.

Awesome service today, purchased a few items for family, highly recommended, will be back.