Merchant 1948 Chadstone

Orederd online sent to wrong address, no care or help offerd, now have to wait for a refund as they cant guarantee this wouldnt happen again if they resent shoes which would take longer as they would have to now source them from nz. No real apology given, busy cos of xmas and have casuals working was reason given for not checking address before posting. Very disappointing as i did live this brand

Bought recently, 5-6 wears (most of the time car and office), noticed that sole started peeling off. 250 dollars shoes has quality lower that 10 dollars shoes from Kmart. What’s going on with this world?

I was wedding shoe shopping today, solo with two energetic toddler boys. Emily was an absolute gem helping me find my size in a few heels, and Simon was a total legend and distracted my boys with coin ‘magic’ tricks, chatting and even showed them the shoe making tools. It was SUCH a big help, and I found the perfect heels for my wedding!Thanks for a great shopping experience :)We’ll be back to find my fiancé his wedding shoes too.

Very helpful staff, very considerate and patient with me and my daughter exchanging shoes that were a gift. Lovely choice of shoes also

Appalling customer service. Really rude and abrupt staff member was no help. when delivery didn't arrive and head office support is almost impossible to get, let alone trying to find a working head office phone number. Be prepared to spend hours of your life trying to get information on your missing purchase.

I purchased a pair of shoes from their store three weeks ago but they didn't have the colour I wanted, so I was told that they would order from a different store and ship them to me. Three weeks later and I didn't receive anything, not even a confirmation email. I had to call both this store and the other store several times, only to find out they didn't actually put the order through. And now the colour and size I ordered was completely out of stock so I had to go ahead with a different colour. I went through so much trouble trying to sort this out and waited for so long and didn't even get the thing I wanted, but they refused to provide anything, such as a further discount, to apologise, because they said when I purchased the shoes, they were already on sale. But I didn't do anything wrong. The only thing I know is I spent extra time and effort on the things that I have purchased. I don't care whether they were already on sale or not. I don't think this is fair to me. I understand it's only a human mistake, and it was the second day after the Boxing Day and they were busy. But when mistakes are already made, don't you think you should do something to make up for the loss and inconvenience caused to the customer? I myself will never go back to this store, or any other store of this brand, but as a customer, I do hope they can improve their service and make sure this kind of things never happen to anyone else.

Not just a shoe store! Simon and his team at Merchant, Chadstone offer a great service and show a real care for their customers, both before and after purchasing.

Awesome service, great range of both men's and women's shoes from formal to smart casual. Great attention to detail and the whole shopping experience was truly appreciated as I was looking for something very last minute. Special mention to Kate for her attention to detail.

It has been a long time since I have walked into a store and experienced phenomenon customer service. Simon thank you so much. It was a pleasure meeting you. I will definitely be back.

Suzi was so helpful! Highly recommend. We'll be back.