Independent Living Specialists - Penrith Store

My father and I attended Penrith ILS to purchase much needed items. We were greeted by Jackie and she then provided very knowledgeable and helpful customer service. She went above our expectations and it is very much appreciated. Thank you Jackie!

Staff was courteous,very knowledgeable with there products that we needed and also helped us to the car with there products.nothing was to much for them we appreciate all there help.I certainly would shop there again and recommend them to my friends.

Delivery driver was very rough dropped equipment on grown and damaged our door was not happy with this service hire equipment didn't work well.wont be using this company again

I would like to thank Jackie for her time and customer service yesterday while shopping for a wheelchair with my wife. She is a very knowledgeable and nice person who knows her job and knows how to treat her customers and made it an enjoyable experience.

Thankyou especially to Daniela and Aleisha (sorry if spelling is incorrect) who supported me to care for my Mother at home. Thankyou also to the wonderful delivery drivers.

Excellent customer service by Tahnee & Jess.

In all honesty I can not provide any stars for this company. My 88year old mother paid for a brand new scooter 3 months ago now. It was faulty and they won't replace with a new one or give a refund. She rode to the mailbox and back. This issue has been ongoing and they never get back to us.

the staff were fantastic and very helpful

The staff was warm and friendly, gave me some brochures to peruse, I sent an email to order the chair. Tahnee replied almost immediately and placed the order for me.

I urgently needed a walking frame for my dad. I phoned the store just after lunchtime and spoke to the store manager, Tahnee, she was amazing. I briefly told her the situation, and what I needed, also explaining that i didn’t live locally & was struggling to get it to dad quickly. Tahnee offered to drop it off to my dad on her way home, as it was on the way..I spoke to dad tonight and it has made an incredible difference! He is able to mobilise with little additional assistance, Something that has been an issue since being discharged from hospital on Monday.I am so grateful to Tahnee for all her help! ILS are incredibly lucky to have staff such as her!!I would highly recommend their team here.