Prouds the Jewellers Bathurst

Great range. Excellent customer service

I bought a box chain from your Lithgow store about 15 months ago, and had a small heart-shaped locket hanging from it (very small and very light). Then roughly 6 months ago, one of the links broke when I was drying myself and the towel snagged it - my fault.So I took the chain to your Bathurst store and asked if they could repair the break. I was told by staff that they had a repair service in Sydney and that the chain would need to be sent away, and I should have it back in two weeks. It was, and when I was able to get into the store, I collected the chain no problems. They charged me $30.00Then, roughly 6 weeks later, the chain broke again (in the same place) and so I took it into your Bathurst store once again to have it sent away again, where it was repaired again and returned. I collected my chain and was charged another $30.00Then, A WEEK LATER, the chain broke AGAIN, in the same place AGAIN. Well this time I was angry and went immediately to your Bathurst Store to have it repaired a third time. It was on this third visit that I was finally told by a member of your staff (perhaps she was even the manager, I don't know) that once a box chain was broken, they couldn't be repaired due to their design.So effectively, they misled me twice, and took my money for a service that was unfit for purpose, twice. The staff member wasn't interested in helping me or offering me an exchange or refund as per Australian Consumer Law, and in fact attempted to sell me something else.I'm done shopping with Prouds, and I will be warning all my friends and family to never shop in your stores. I wonder if this is how you treat all of your customers. Appalled.

Bought a heart photo pendant at Prouds, Bathurst. Grace was most helpful and her assistance with placing photos in was appreciated. Sadly the lock on the pendant was broken when we handed it to our friend. We took the pendant back and again the staff were brilliant and very professional. They replaced the pendant and moved the photos over. To the staff of Prouds we thank you.

Very friendly and helpful staff. Good prices.

Found a great ring there for my partners birthday, he loves it.it was a great price as it always is at prouds,friendly helpful staff,quick service.what more could you expect from a store.I think they are exceptional

Found the service dusgrace full wanted to get 3 items fixes that had broken on the claps was shown a bigger clasp (with bigger price tag) and was told it would also cost $30 each item to send off to get fixed.These where presents that where not even a few months old, so to break in similar places (these are not cheap chains and one had previously been repaired at the same point).The craftsmanship of the jewelry must be flawed to habe these sort of issues on $1000 plus dollar chains.The sales assistant was totally useless didn't know anything and had to keep prodding to get cost