Bacchus Marsh Towing

Great service, friendly staff

This was the single worse experience of my life, after being in an aggravated car jacking, my car was then used in multiple offences and then dumped burnt out. I was given the details of my car and was told that I could either see or request photos. I rang and asked for photos and was rudely told that yeah there's a car like that here, it's probably yours. Mortified and still clinging to some dream that hopefully it wasn't my car. I left it for a while and then rang again where I was faced with an aggressive woman on the phone, badgering me with a speech of why are you bothering about it, it's just a car, I need to move on and get over it! Again mortified, I just repeated asking if she could please take photos of my car. She agreed and then sent a photo that was not my car and one that then was my car. Absolutely horrified at this woman and her representation of this service.

With the Wetsern Highway chewing up tyres these guys have helped me out half a dozen time in the last year. Fast, friendly and resonable rates.

I was in the unfortunate situation of being involved in a collision and needing my car towed. I have never been involved in anything like this before in 23 years' driving, so felt very much out of my depth.Quite apart from the towing, which was done efficiently and well, as far as I can tell, the driver, Trevor, was very helpful, and I suspect did more for me than strict duty would require, and he was very kind and helpful to me on a day that was, to say the least, not one of my better ones. I appreciated his kindness very much.I would recommend Trevor personally, and his towing business, for anyone finding themselves in need of towing.

Personally very grateful for the service over and beyond kathy was a treat to deal with no nonesense plenty of help she went out of her way with to navigate the whole crash process. If you want honest service and answers go no further.Highly recommend this place

I couldn't recommend them more if I tried!Not only where they fabulous at the time of towing, making sure I was ok and waiting with me until I was picked up, but the follow up was amazing.My insurance company couldn't give me any information about my cars whereabouts, so they called me to check in and were able to tell me everything I needed to know.I'm hoping to not need their services again, but will absolutely use them again if needed!

Highly recommended! From the booking phone call right through to the dealing with the driver, on time, professional and the cheapest of all quotes! No dramas at all giving a 5 star review exceptional service will be using them for future services!

No idea if the price was high, low or normal, but the service was excellent, the truck turned up at the time booked and my car transported carefully.

Called because the shiftstick broke on the middle of the road, a woman answered the call and asked us a few questions about the situation. (Place, car details etc.) After two minutes in the call she changed from very friendly to very unfriendly, told us that they dont have a truck and that we have to call somewhere else (why after two minutes?). Then she ended the call directly. I'm not giving them 1 Star cause that would be unfair and at first they sounded very professional, but the call was horrible and after we took another service to our place a workmate told us that they are very expensive compared to others in the area.