Essence Patisserie

I appear to be one of the unfortunate few that have had a bad experience with Essence, which is extremely sad as I had the highest regards for them.I ordered a mini tart box for an event, with the tarts to be featured as the highlight of the desert table. Visually the tarts were beautiful, a stand out! Sadly, that's where it ended. Taste wise they were a flop.The bases were hard as rock (Note- they had been taken out of the fridge 40 minutes prior to being served to soften), as if they were overcooked, with a poor 10% filling to accompany. Far from the crumbly, soft tart texture I was expecting.Of the 36 I ordered, 6 were eaten / bitten into and tossed and a few palmed off. Leaving approx half left over. Disappointing to say the least!To top it off, I noticed a short while later that one of the tarts had a hair baked into it. Far from acceptable hygienic practices.I have tried to rectify the issue with management to no avail.Here's to hoping others have a better experience.*EDIT - Response to OwnerThanks for taking the time to reply, Brendan.It was actually five days from my initial contact that I had brought the hair to your attention. My work/life schedule is a little chaotic, alike many other individuals, so my apologies.Like I had mentioned in our previous emails, the leftover tarts had remained in the fridge after the event. All efforts were made to bring them back into Essence after I had notified you of the hair, but unfortunately plans changed and I had to attend to other commitments. Knowing we were not going to come to an agreeable resolution, the tarts were disposed.Surely customers cannot be expected to keep a perishable product whilst discussions are in place, and based upon your wording within the emails there was nothing to consider on your end....These are how the bases are made, this is how it's done and that it that. Every complaint I tried to raise, whether immediately like the bases or within the following email like the filling ratio and hair were met with defensive responses and an unwillingness to assist. Simply demanding them be brought back isn't assistive.Again, Brendan, I say, thank you for your time and best wishes for the future.

Ordered a Mango/Coconut Mud Cake for husbands birthday, over the years I have used Essence Patisserie on numerous occasions & always been excellent. This time the cake was average, the icing just crumbled & fell off cake as soon as the knife entered the cake, it was dry & I sensed maybe not as fresh & it should be.. would definitely have second thoughts about ordering here again.

Our experience with cake orders has been near perfection every single time. Recent order was a two tier Sonic themed cake with caramel and choco swirl flavour that tasted amazing. We have had 3 orders so far and we will order again. Highly recommend!!

Best cake we have ever tasted. I have ordered couple of times and Natalie will always amaze us with her skills. We really appreciate your talent . Cake looks soooo perfect and we don’t feel like cutting it . But when we cut it we dont stop eating. It’s very moist and delicious. Thank you for giving us the best cake every time.

Love this place: beautiful and tasty cakes. I ordered 2 cakes for my daughters birthdays and they were amazing. The customer service was excellent: the ladies were very patient when my daughters customised their cakes. My little one even wanted a “kittycorn” and they provide me with the topper. We are very happy and guests really liked them. Thank you!

Thank you Essence Patisserie on a job well done ..as a first time customer that found your business online I placed an order for my daughters 21st birthday and was most impressed when I picked up the cake...Everyone commented on the gorgeous cake itself not to mention the taste so light and creamy.We know where to come in future...

Quiche was absolutely delicious! And so was the cake! They did a fantastic job of my sister in laws engagement cake! I would definitely recommend! Thank you so much!

Loved everything about my wedding cake and i could not be any happier about this beautiful elegant cake. From details of my cake to the taste. Thank you team! I will be back!

Wonderful service and full flavored pies, the Essence Patesserie is a cute gourmet bakery that not only serves pastries but also sweet delicious cakes. Indoor and outdoor seating available. Its my first time here and I'm very impressed and will be returning. If you can't find a good pie joint and your local, come grab a coffee. I'm not surprised at all that this place has a high rating.