Poolwerx Indooroopilly

I'm writing to inform others of our disappointing experience with our recent pool servicing by Poolwerx Indooroopilly. We had been with them for nearly 3 years and until that point had good service from our specific service person. Unfortunately, that person left the company and a new service person was assigned to us.From that point onward, we noticed a pattern of escalating cost with increasing amounts of chemicals being billed for each service; including a charge many multiples of the norm for algaecide. This was despite purchasing a pool cover on their advice, which we were informed would reduce chemical consumption in addition to reducing evaporation. Our experience culminated with us then discovering the pool not brushed or vacuumed 2 days after a service when we rolled back the cover for a pool party, despite us paying for a Gold Service.All these events were blamed on errors" while the issue of consumption of chemicals was 'explained' with the usual technical speak of "many contributing factors". We promptly arranged for an alternative provider for our pool service and I am very happy to report that our servicing costs have more than halved while our pool water quality remains as good as it has ever been a few months down the line.We don't mind paying for quality service but clearly cost did not equate to quality in this case. This experience has left a bad taste in our mouth. Granted they refunded the difference for the algaecide charge and arranged an interval service to clean up the pool after the Gold Service fiasco but this only occurred because we caught them out. We also found their strategy of responding to written queries with phone calls somewhat frustrating while also leaving a suspicious whiff that left us wondering why the outfit would not commit to a reply in writing.All of this proved to be one error too many

I do not know what has happens to this once wonderful Poolwerx. I’m a little reluctant to provide an honest review, as the proprietor may ban me from the convenient pool maintenance outlet, so I’ll give him a 2.Sadly, this shop is much more interested in selling you chemicals than helping you look after your pool.So go here if you need chemicals.

PoolWerx (indooroopilly) recently replaced my pool pump and pool filter. Excellent service !

Happy, friendly staff every time I visit. Very knowledgeable and they never push you to buy anything. They always have quality products and always in stock too.

It is very difficult in our society now days to find a business that is caring and honest.I suggest no matter where you reside, if you have a pool, I highly recommend Poolwerx Indooroopilly. If you want great service, require assistance on how best to manage your pool, then you might just want to have a chat with Peter and other staff. They provide a Proper report on analysed water and instructions on how to best tackle any situation as well as for your record keeping.There is no up selling of chemicals, which has been my experience in the past with other pool shops. I rate this shop a five.

I have been very satisfied with Poolwerx Indooroopilly over the years. I've not only used them personally but also referred them to many clients. Cristian has been a big help and continues to assist. Thanks!

Very disappointed with the service. Sent my son with water sample to test but he was turned away from the store quite rudely and told that they will not do the test because he wasn’t intending to buy anything. And that despite us being regular customers there for a number of years. The water sample was in their bottle too so they can see that we are their customers!!!

Avoid this store at all costs. Michael is rude and useless. He refused to test the pool sample. Handed me chlorine and ushered me out of the store. After spending $1000s at this store over the years, I will not return. Go elsewhere, trust me.

After almost 1 year of replacing the Hayward filter for our pool, i have experienced several issues which i never had before. So i rang up the owner and didn't get any good advice but brushed off. The pressure gauge failed within 12 months and called them reluctantly. I was told the warranty is 6 months only. Poor communications and unsupportive attitude towards customer took away all my trust and support towards my local business. Shop around wise customers!

I don’t know what has happened to this previously wonderful store. Perhaps new owners? We have been with them since we put our pool in. They have done holiday pool maintenance, pool filter maintenance and we have spent so much money with them over the years. Our shed is full of their products. Michael was so rude and belligerent. He was reluctant to print out the results of our test unless we bought something. I bought some salt and then was questioned why I was not buying the other things we needed which we already had in our shed (purchased from them). Then when I said I would buy the acid from Bunnings he asked why I would do that. We need the large container Bunnings sells because we have an acid doser and they are also cheaper. He then argued with me about this. Last time I bought acid from them, their container tipped in the car and spilt acid in the car. I now just buy the larger containers from Bunnings but buy everything else at Poolwerx. He did however at the end of this, take our salt out to the car, for which I felt very grateful. We are now changing our pool store. It’s a shame because Poolwerx Ind used to be so good and such lovely people.