Michael Hill

Friendly, helpful staff in a relaxed environment. Good product range.

Bought a ring there. The older lady (I know here name but won’t name and shame) who served me didn’t have a good understanding of the store stock and where things were, she took nearly 10 mins to find the ring I’m after and only found it because I pointed at their new collection. She told me the ring I wanted didn’t come in size L1/2 and I must pay over $50 for the care package and get it resized when the website does offer it. I asked her if I could try on a ring in size L in any style so that I can get them online instead and she told me THE ENTIRE STORE DOESNT HAVE A SINGLE RING THAT’S MY SIZE. I’m sorry but I don’t believe that, you’re a jewelry store. She was too lazy to go find a ring for me to try even after I’ve purchased an item. Undertrained and lazy staffs. Disappointing

Worst service, went in there today to have a look for a wedding band. No hello, one was serving a customer and other wasn't when i looked around the other sales person was already with another customer didn't even acknowledge me. Once the other one finished with her customer still didn't even approach me. Soon another customer walked in and straight away she walked up to her to greet her and asked if she wanted help. So rude!!! I would never go back in the one in Epping.. Hopefully the broadmeadows store will be more helpful. Fingers crossed

Thankyou to Chris at Epping for the great support when I requested some help.

Went in to look at wedding bands and they were incredibly helpful, we ended up coming back 6 or so months later as we had reserved the types of rings we were after and the same lady who served us was more than happy to help us again and even remembered us. Great service, very helpful with pricing and care plans.

Refused to repair my ring because staff might get the virus .been shopping there many many years spent thousands and they lost me as a client .

Excellent customer service, very helpful and got the earrings I wanted.

Great service

Very nice and experienced staff. They are quite helpful and their opinions knowledgeable. Had a bracelet that broke, they organised an exchange in no time and weren’t fussed at all. Goes to show this large chain isn’t stingy!