Chemist Warehouse Burnside

Called up to ask if the burnside chemist warehouse administers the flu shot, to which they said yes. Turns out they don’t, because when I walked in, they told me to go to melton. Ridiculous and incompetent.

Both their online and instore customer service is horrible. Purchased a product online which we were not going to be able to use therefore wanting to exchange or refund instore and were advised we could not do so and it had to returned online at our own expense.We also had another incedent whereby a stand was marked as halfl price. Had purchased the products and opnce paid i had realised the discount had not been applied. Once querying the price the staff member explained that the signage had not been removed and that the promotion had ended. They refused to refund the products and or honor the discount. Nowhere did it state a start or end date to the promotion. Afetr leaving the store and making a complaint was I honored the discounted price. Was really disappointed with how the whole situation was handled. really poor customer service.

Not coming back to Chemist Warehouse Burnside. Staff took prescription quickly and walked away. No greetings. No hello. Didn’t ask if ok with generic brand.Waited 30 minutes at the prescription area and skin care, walking to and fro as there’s no space to wait.Said they called my name but definitely did not hear it at all.So much in pain as had to stand that long.Suggest you yell out the name clearly at least twice and check if people standing need help as they are likely waiting for their names to be called.

Worst chemist ever. So many mistakes when it comes to medication. The way they have treated my elderly parents is absolutely disgusting. They don’t take any accountability for their errors and blame their customers.Too bad Theo the old owner sold up.

Zero helping attitude by the manager. I bought BP machine from here. When there were issues with the machine just 2 months after, I received zero customer service from the manager. Next time, I’d rather buy the expensive equipment from a place where they are ready to stand up for their customers and help them rather than running away from situation

Was told no wait and then 50 minutes later still waiting. She forgot my script. I left with no medications. Avoid this chemist at all costs

Absolutely appalled at level of rudeness and lack of customer service at this chemist warehouse. Staff lack basic customer service and have so much attitude!! If you dont like your job, GO HOME. No need to ruin other peoples days with stuck up attitudes.None other the person incharge itself who didnt want to disclose their name. The so called staff who was in charge was working on the 15/12/22 at 6:30pm. Didnt even bother to explain why she couldn't give a script, just told me to contact the Northland Chemist Warehouse. And tell them what?? I contacted the team and Northland and they explain it to me and sent the script to my phone. Being in healthcare its shocking to see someone of syuch calibre representing Chemist Warehouse. Would not recommend anyone to go here!!!

Messy store not organised right. Prices on shelve wrong

I bought an item from them and it was too large for me and I went the same day to return it but they refused very rudely be aggressively. This is the worst customer service experience I have seen in my life. If there was zero star review I will give them