Tool Kit Depot Mile End

Just bought a welder and want to say a big thank you to Jim at Mile End for outstanding service. He provided great information on the phone and then in store I asked about several other items I'm looking to buy but needed more information on. He was friendly, concise, accurate (he didn't pretend to know something that he wasn't 100% certain on and checked it up for me)...and all without condescension which I and other women who use tools receive frequently enough from other retailers.I've received great service every time I've been there (actually it might have been Jim who helped then too) and will be back for my next items soon. Also Jim has welding experience which was really handy in this case in particular. Thank you Mile End team!

I went t the store because my Stihl hedge trimmer wasn't working. I expected to buy a new battery. Jim pointed out that the blades were rusted and gave me a lesson in maintenance while he cleaned and filed the teeth of the trimmer for me ( at no cost). I am thrilled with the friendly and efficient assistance I received and will gladly recommend Adelaide Tools Mile End to all my friends.

An amazing variety of tools for all trades, outdoors and workshop etc. The service was excellent, the staff incredibly knowledgeable and very helpful indeed. A shoutout to Graham who helped me with my enquiries and ultimately my purchase. I couldn't have asked for better service, they were absolutely superb and will definitely continue going to Tool Kit Depot at Mile End and will recommend them highly!

Bought a 18v nailer that wasn't driving nails, took it to get checked out, Graham and Thomas were very helpful, inspected the tool and replace it with a new on the spot.Great work guys I appreciate the fast and reliable help

I have worked in retail for over 40 year's and you rarely get excellent service anywhere. I rang yesterday concerning some AEG batteries I needed I spoke to Makayla, she went above and beyond to get me what I wanted as you didn't have them in stock, she sourced them from Lonsdale for me. I was called the same day to say they had arrived. Excellent service, Makayla is definitely an asset to your business and I will highly recommend you again, Thank you

Ordered 200mm auger bit on a tuesday, told it would be in next day - it wasnt. Called the following day - told would be in Friday - came in to store - wasnt there - told it was another store showing faulty stock, told I would get a call monday (didnt get a call), called tuesday - no item, no note, staff unaware of order issue. no follow up... this is not the first time this has happened ordering from here (had a similar issue with a makita blower). While the staff are friendly and try to be helpful when in store - there is some serious issues with how this is handled overall... I would never order things they didnt have in stock in future... Ordering stuff they have in stock no issues...

Was looking for a very hard to find vaccum bag for a GMC Blower Vac and even Bunnings say NUP over the phone - but your happy chappy says go into Bunnings and the universal 45L Ryobi bag will probably fit - yes, CORRECT and thx Adelaide Tools.

Served by Peter this morning, had an issue that just seemed all too hard for him, continued to then serve multiple other customers while I waited, in the end it was clear I wasn't going to be assisted so left.Won't use this chain of shops ever again.

The staff at Adelaide tools Mile End go out of their way to offer the best service. I recently dropped off my festool sander to get fixed. Jess kept me in the loop with the process, had to wait for a part and then instead of sending it to Festool they were able to fix the issue in store. Many thanks to Gil for his expert fixing skills and Jess for the best customer service.

I don't know why people are giving such good reviews for customer service, I've been in to this Adelaide Tools about 8 or 9 times in the past 3 years and none of the staff come and ask if I need help finding something, I have also found it almost impossible to get anyone out from behind the counter to help me, I once spent about 10 minuts trying to find something because all the guy would do was point in the general direction. only once I have been given good customer service here a very nice staff member came up to me when I was looking at the welders and he told me all about its functions and capabilities.Also I found alot of items there have failed to be priced so I have to bring the product to the front counter to find out the price and then it takes them bloody 5 minutes to find out the price after entering the bar code number. Anyway my overall long term experience is self service rather than customer service, I've never bought anything from Adelaide Tools because it was made hard to do and if the staff don't have time for me then unfortunately I don't have time for the company.P.S. if you end up replying to this don't reply with ya bloody auto message saying you apologise and are dedicated to satisfying your customers.A human response to a problem is customer service not an emotionless bot repeating the same old record.Thank you.