Johnnys Furniture

Great customer services until the couch actually arrived. The couch wouldn't fit in our elevator (even though we were told it would come in smaller pieces) and the delivery guys refused to bring it up the stairs for us. Paid $100 for them to drive it 10 minutes from their warehouse and then had to get our friends to help us bring it up the stairs. When we called the store they were unapologetic and put all the blame on us. We would have appreciated a little more understanding and assistance.

Great experience at Johns Furniture Capalaba. Salesman was very patient while all the sofas were given a rigorous workout..bounced on, lay on, sat on.Goldilocks had a lot of feedback..too soft, too hard, too deep, not deep enough, 'help me out please I'm stuck', no back support, do you have this in leather and finally 'can you throw in the cushions'.Waiting eagerly for January delivery.

Initially very happy with purchase but follow up customer service very poor along with build quality. You pay more for supposedly quality Australian made furniture which you expect to last to only see it warp. Won’t replace or fix ( yes it is older than 12 months but still poor form). Won’t even send me two more legs so I can put additional support under it myself in the correct positions. Very unhelpful, completely dismissive which is very disappointing. Sad to say might as well but cheap imports from A mart.

We were extremely pleased with the service and the product we purchased. We received everything in a timely manner and the delivery was great. We recommend Johnny's for anyone looking for furniture. Thanks for all of your help

I've bought several items from Johnny's Furniture QLD, Capabala store.The couch was a 2 unit piece (Chaise+Sofa). The chaise has a significantly steeper drop-off than the sofa, making it unusable for more than 15 min. I've called the store, which asked me to send an email with photos and a description.I took several measurements of the units, photos, and a video and sent them as requested.To be precise, the dropoff on the sofa side is 9.5 cm and the chaise is 3cm. These are supposed to be uniform, as one unit is attached to the other.Without a reply, I called the store again. They answered, there is nothing wrong with the unit" after explaining everything again

Got ripped off. Made a purchase and charged me for delivery then delivered the item that was on display which was not new. I could have picked up myself if I wanted shop soiled. as I live around the corner from the shop. Also bolts were missing and there was a shoe print in the varnish. Don’t trust these maggots

Beware delivery times!Bought a sofa and was assured delivery in 4-5 weeks which was even written on the invoice. ”It is on its way to Brisbane now”, I was told.Patiently waited and heard nothing. I had to contact to store only to be told it will be another 2 mmoths on top of the time already waited, with no explanation for the delay either.Offered a refund but that’s doesn’t really help me. Already spent weeks waiting and would have to wait all over again if I chose something different instead.Can’t comment on the quality of furniture yet as I’m still waiting. Hoping it will be worth the mess around.

Great resolving of a product issue by Anders & Paul. Bought 2 x sofas, tv unit & coffee table. Larger sofa not in stock and had to wait approx 2.5 months for another one to arrive in the country. When it finally arrived it was water damaged and stained on one end. Sent photos to show damage to box and sofa and store agreed to replace with no issues and let me at least use sofa while waiting for new one to arrive. New one arrived after 2 weeks and delivered with no issues. Very happy with the whole loungeroom setting now. Well done for resolving issue so quickly.

Recently purchased a lounge, mattresses and bed frames from Johnny’s Furniture. Staff in store were knowledgeable and a great help. Delivery was on time in both instances and the delivery crew were careful and polite.The furniture is comfy, looks great and feels quality.Will definitely use them again in future.

I will never shop there again. Appalling service and was mislead by the manager. Seemed like all he wanted was to pressure me into putting a deposit down. He advised me any change in heat its no worries however, when i went to cancel the very next day he stated 20% cancellation policy and then proceeded to tell me it was off the entire price however no where on the invoice or cancellation policy did it state off the entire price" it only states "all cancelled orders will incur a 20% cancellation fee" I had only paid a deposit of $1200 which should of been $240 taken as cancellation instead I lost $471.80 and was lied to by Brian the manager. I have contacted fair work and have lodged a complaint against the store. Treat you staff how you want to be treated and if you can tell they are unsure dont lie to them and then go back on your word!!! its disgusting"