Australia Post - Canning Vale South LPO

Not one to write google reviews but seriously just left this place in tears after a failed attempt at a child passport application. Made appointment as required waited 40 minutes in line despite appointment and then told to stand aside whilst numerous people had passport photos in front of me. Finally an hour after the appointment time its my turn! I said i had an appointment an hour ago, the post office worker looks at the clock- shrugs shoulders. Passport form is then immediately rejected due to my completing it online and printing the form not to the prescribed scale..... post office worker says so you need to make another appointment. No thank you i will go somewhere else- not that they are bothered.

I'm very surprised at the poor reviews for this post office. I have been using this branch for 18 years and always had competent and polite service.Passport photos are a pain. I did have photos rejected by this post office that were taken by their own staff. Perhaps due to the strict requirements of the passport office there may need to be a review of training for all staff as interpretation of picture quality is a subjective task.In my 18 years of using this office I have seen the staff persevere through unacceptable treatment from customers. Good service should be a two way exchange.I like this office and the staff and find them competent.It is my belief the vast majority of people in this area would agree but typically I do not feel compelled to leave reviews after healthy straightforward transactions. This might explain the disproportionate representation of 1 star reviews.

I’ve been there twice to do things passport related. The lady that took my 19 month old daughter’s photo really maintained her patience in trying to get my daughter’s attention to get that shot. I didn’t feel harried despite this being at peak time where there was a snaking queue behind us.She advised that we be extra careful with the pictures. No ink smudges. Some may take this the wrong way and find their tone abrupt. But it’s really to make sure that your passport application goes ahead without delays. Basically do it right the first time.So I went back to lodge my passport with them at another time despite the horrid Google reviews. And I really couldn’t fault their service at all? Please remember once again that Passport applications need to be double/triple checked because if there were issues, it’d take longer for it to be issued - they are only doing their jobs to ensure that. And with the extended wait times of 10 weeks now?Kindness goes both ways. And good luck with your passport applications everyone.

My parcel was sent back because of incorrect address" which was false. Got sent again and its still in sorting fascility for 10 days! Thats my simcard and i havent had service for 2 weeks now thanks to this. I havent had anyyyy mail for so long. God knows what ive missed"

Word post office I have ever been to.staffs are absolutely terrible.very rude and think they are doing us a favour by doing the job which they are meant to do.

Horrible experience to get my passport photos done.The lady had no knowledge of angles and absolutely no direction given, she went on to say that its just for ID and its not that important. I wasn't looking for her opinion on what my passport pictures ment to her at all.She didn't give any care at all and just wanted to be done with.Ended up having 2 pay twice, and yet the pictures didn't come out good, very disappointing.

my first visit and will be the last too. the guy saw me lining up in the wrong area, said nothing; he saw me holding materials for passport application, said nothing while i was waiting, just told me that they dont accept walk in passport application on Sat after my wait though it was not stated online. very indifferent customer service

Honestly the worst customer service experience. Don’t bother going there if you don’t have atleast 45mins spare as you will be waiting. When you finally get to the front you’ll will be disappointed in the lack of help and customer service from the staff here. I will drive to thornlie for the post office in the future as they have lovely efficient staff members who know how to run a post office.

The worst customer service ever！didn't deserve one star！Very rude, no knowledge, no understanding. I naver ever recommend this post office！！！

Did not like the way I was treated as a person of colour. Try to be more kind to people and not scornful. It still hurts just thinking about it