CGU Insurance

absolute worst insurance company ive had to ever speak to, I have called 7 times in the past week to speak to their operator Adrian and he is always on a phone call. I will give them my contact details to give me a call at their convenience and still waiting for that call back. I have sent emails from now almost 2 weeks ago and still waiting for a response. Absolute worst company, do not bother with them.

Had a collision and was told by a claims rep that excess would be waived in our case as the other party was deemed at fault and also not uninsured, this was confirmed with a txt message and emailTwo days later we get an email saying we are now being billed the excess and we are found at fault and then they gave us a the conplete steer around happy to hound us but when we call its oh thats a different dept or that person cant do that.So our own insurance company picked the other uninsured party in fault over there own customer and changed there mind 48hrs after the factIf you want to hand over money to a company who is happy to throw there own customers under the bus then pick CGU.... ill be cancelling my policy tomorrow and moving to NRMA

I rang them and have gotten a claim number 3 months ago, since then, they have sent 2 accessor. Among that, I have also hire my own accessor to give me a report. CGU? nothing. Absolutely heard nothing back. Doesn't call back, doesn't reply to emails despite at least 20 attempts to reach out to them. This is certainly the sort of insurance company i want all my enemies and competitors to use.

Don't waste your time with this company. Do anything not to pay a claim. String you along and then find a excuse not to pay. Do yourself a favour and take your business elsewhere.

DO NOT take out insurance with CGU. This is THE WORST insurance company I have ever had to deal with. We paid for cover while travelling overseas and after waiting on the phone for 3 hours to place 2 CLAIMS in September 2018, I was told to expect a call the following day and did not hear back from them, NOT ONCE! I have tried multiple times to make contact - and get put on hold for a ridiculous amount of time with no staff able to resolve the issue and reimburse me what I am entitled to. It's clear staff have no idea what they're doing - instead of resolving the issue I get continually passed on and on. Disgraceful service, ripped off and a complete waste of time.

They are so unprofessional. You cannot understand them. They cut you offline after waiting for hours. They have no idea what is happening. Making me pay for excess and my own hire care after I was not at fault of my accident.

Avoid doing business with these thieves.I enrolled with CGU car insurance for a 1 year comprehensive car insurance with this company back in 2018 and at the end of our 1 year contract, I switched to another insurance company offering a better price. Approx. 2 years later after returning from overseas I went though my bank statements in detail and realised the company continued to deduct monthly instalments from my bank even though the policy statement clearly indicates the start and end date" of the policy.Now that I've contacted them for a refund

Nightmare to cancel a policy. They send a renewal saying it will auto debit the new amount (30% higher!) Then when you ring to cancel get ready to be on hold forever and be forced to reidentify yourself over and over again giving exact same details before being transferred to a new team.Never would use them again.

I do not know this company , but they direct withdraw 65$ from my account !!Kind of scammer I need to report my bank

Don't bother insuring with them. Worst service I have ever experienced. Very dumb and inexperienced.