City Beach - Chermside

Practically never any stock of any items both me and my partner have been after. Staff haven't been helpful for the most part but occasionally they're fine.

I was looking for a new wetsuit. I searched online and found the City Beach website which stated that the Chermside store had wetsuits in stock. My wife and I went to the store tonight (8/2/18) We couldnt find any in the store. We then asked one of your staff who had no idea and was less than helpful - he then called to someone else who was walking around the store with a drink in his hand while eating food who basically laughed and then asked another staff member who also was less than helpful. This is not the first time I have experienced bad service at a City Beach store. It makes me wonder if the prerequisite for a job at City Beach is to have a care factor of 0%. Not happy at all & will never be going to another store. I will be going to a real surf shop in the future.

terrible experience at this store. the lady who i assume was the manager was extremely rude and made me uncomfortable. i had to leave the store. will not be going back

I went in with my mum to purchase a pair of shoes that my brother was after, the display show they ticket and the sticker on the inside of the show said $50 so they are the ones he wanted, when we went to the counter to pay for the shoes, we were told the shoes were $59.99. When we asked why the display shoe and the shoes we got were two different prices we were told to disregard the display price they are actually $59.99. The young lady told us that someone could have put the $50.00 sale sticker on there. So in other words she was blaming the customers for their mistakes.They told us that if we wanted the shoes then we had to pay $59.99 for them. The guy that was in the shoe area put the same shoe back where we got it from. After we purchased the shoes, I called the store and spoke to the store manager and he told me the same thing with a bunch of other excuses, like the display shoe should have been taken down if it was placed in the wrong spot, and that the display shoe was $50. I work in retail is something is placed in the wrong spot then we honour that price.

My shopping experience was over the Christmas period 2018 in the mix of a crazy busy Saturday, although I’ve been back many times. I spent a big portion of my Xmas budget at City Beach. My intention was not to buy when I first walked into your Chermside store. Stores I visited and bought from was Chermside and Morayfield. The service received from the Xmas casuals was a little bit below expectations just based on their knowledge but in my opinion this wasn’t an issue as they were polite and had a helpful manner. My experience dealing with the managers/team leaders was exceptional and is what stood out. Their level of professionalism and conduct of how they interact with their team and customers was expectional.Cara and her manager Troy.Overall the prices was right, the service was great and the whole experience was extremely enjoyable. I am now a huge fan of City Beach. Customer interaction needs to be more consistent during each visit for five stars. Best presented City Beach without question!

Employee named Josh had helped me find the perfect pair of shoes for me I asked for shoes without any hesitation and a smile on his face he helped me right away he definitely made my experience there the best it could be.

I stood in line for the register for over 10 mins. There was only one register open and the customer was having a problem with payment, so the employee was tied up. The other register was closed with an employee just looking at the computer acting like she was oblivious to the customer line- to buy clothing. She didn't even make eye contact with any customers. I had a bundle of clothes to buy, but the ignorance of this employee was astounding, so I walked out.

The product range is this store is impressively vast Please see my photos for a glimpse of their range) but unfortunately good customer service does not seem to be a strong focus for this store.We have been here many times and the waiting times can be long during busy times or at Christmas but there just never seems to be enough staff to manage the rolls and serve on the floor?The quality of service is really something that should be addressed. The staff generally seem stressed and overwhelmed and always in a rush to be somewhere else.I think City Beach’s head office should revisit their staff allocation expectations for this store and specifically offer more training to assist their team in offering better customer service.At some point clients may just find other surf stores that offer better shopping experiences or they will just buy on line.

Jess was awesome today helping me with a shoe exchange. Easy process and correct size was in stock...perfect, thanks!

Take the time to train your staff in actual customer service. The guy who served me seemed disinterested, no actual care shown for me at all. I feel for all the poor shoppers who have to be served" by this guy."