Officeworks West Gosford

I went in there today Sunday Feb 12, to buy a laminator and was in a long queue at 12.30pm and only one male person serving a lady. He completed the sale and then proceeded to chat to her whilst the queue was getting longer. When I asked him politely to call other staff to help out he deliberately waited ( in my opinion) a couple of minutes before doing so. Nobody came after another two or three minutes which disgusted me and I walked out without buying the goods I wanted. When I told him what I was doing he simply smiled at me and offered no apology.Awful service for a busy time and in my opinion there should always be at least two people on the cash registers.

Absolutely hopeless! Wanted a Poster laminated and it took them 3 days!!! When I finally arrived when it was ready" they hadn't even done it!! Completely useless and clueless staff. Definitely not coming back. Rubbish in blue!"

BEAT by 5% is not necessarily TRUE.... I was trying to buy cricut and show Spotlights price...they said they couldn't match the price if out of stock.....the following days still sale on spotlight and has stock still couldnt beat the price for VIP..... Australian cricut fb group posted lots of people who were able to buy cricut machines and beat the spotlights price regardless VIP....(I supposed those big discounys are VIP which is very easy to become one...on the spot you can just sign up to be VIP to avail sale). Hopefully they are clear regarding this false claims....

The customer service that Officeworks provides through their West Gosford store is disgraceful. After placing an order for a cartridge for canon Cyan Ink and 2 x paper mate Gel Pens at 1:22pm for a 2 hour click and collect I still haven’t received any notification whatsoever until 5:20 pm. I had to go in store to find out what was going on, It was only then that they informed myself that they didn’t have the above items. That’s a four hour click and collect time would’ve been interesting to see how long it would have taken to advise me what the hell was going on. I know that we don’t live in a perfect world, so everything can not be perfect all of the time. But a keyword in this situation was communication which in this case was none.!!! Extremely poor customer service and shopping experience if I could have given less than 1 Star I would have. I think a refresher course on customer service is required on the whole team at Officeworks West Gosford this might improve their customers skills.

Friendly and supporting staff but items are not well organized.

Good for everything needs for school, this time for my little girl calculator. Staffs really helpful and have service mindful. Always go to this shop for printing and office stuff.

Wish I could give 0 stars, but 1 star is forced. Staff are seriously useless. Including the manager. I was still super nice when I shouldn’t have been. Before I came into the store I was told the display chairs on shelves can be brought down, even has a sign next to the display telling you to ask for staff help if you want it down. They were useless and couldn’t be bothered to get it down because it was cable tied, and 20kg is apparently too heavy even though in your induction when getting the job, your are asked if you can lift at the least 20-40kg in most jobs. I still bought the chair even after them being rude and useless I gave them a sale. Don’t be me and make this mistake. Don’t come here read other people’s comments it’s true they are seriously brain dead.

What a useless store. This is so annoying when lazy staff didn’t want to print because my docs had header and footer which couldn’t do it with self printer machine. Staff said dropped it here and will be ready in 24 hours however when I received messaged it showed will be ready 15 of Feb. eventually I went there today and forced them to print it for me but I never ever use their service again

I visited our West Gosford store todayto purchase A2 cartridge paper and a sleeve ( which I know nothing about) a young man named Perry went out of his way to help , beyond all my expectationsHis service was fantastic and if anyone needs help , seek him outManagement , you should recognise this young man service