The Beauty & Brow Parlour Leopold

I have been going here ever for many years and recieved a service from someone l was not familiar with (Perhaps a new staff member) and have been getting the same service everytime (A full face wax with a brow tint in a light brown) and once l walked out of the salon yesterday afternoon l saw that l had burn marks/skin missing on the right side of my face! I told her my skin was sensitive and told her the wax was a bit warm but she said It is just your skin been sensitive". I rang and informed them of this requesting a refund or compensation but no further communication. I am beyond upset about the service with little to no communication and to top it off she made my eyebrows almost black since she left it on far to long (Again l always get light brown been a blonde).Very unprofessional experience"

Imani is the queen of brows. Amazing threading. If you need some shaping up look no further. I always get comment S on my brows after seeing her.

Very poor eyebrow thread and tint. The girl did them super thin, shapeless and completely mismatched. Now all I can do is wait for them to grow back and go elsewhere. So disappointed.

Absolutely love Hemani at your Leopold store. She gets my waxing and tinting right every time. She is such a happy person and it’s always a pleasure visiting

Went to Leopald Geelong today for a Brazilian the lady I usually see was busy so told by young girl with glasses to come back in 25mins which I did. I agreed to have the young girl do the service as my regular lady was still busy. Laying and waiting in the room for the young girl. 20 minutes later I got dressed to leave there was no customers and the young girl was sitting at the desk playing on her phoneThe only reason I kept coming back to Leopald I live in Charlemont was because of Massi she is a great asset to this company but now that she is leaving I will not be coming back here because the rest of the team there have no customer service skills and are rudeEspecially after today. I don't even think any training will make any difference to the staff there company needs to hire more people like Massi

The services was amazing. Very professional and great work. The girl name is Rajni Rambani. Beautiful work. No words for her. Keep up the good work ☺️☺️☺️.