Zap Fitness 24/7 Williams Landing

I normally go to the one in Point Cook but have recently started occasionally going to this gym again. Nice and clean but the weights and benches aren't always in their designated spots, which can be a bit of pain at times. Not sure what Jetts can do about it. They also need to fill up their hand sanitiser containers as I have always found them empty.

The gym is clean with the latest equipment and is a lot larger on the inside than what it looks from the outside. Super friendly manager, Tommy, amazingly nice and professional with excellent service. Highly recommended!

Most definitely the smallest Zap I’ve ever been to alongside some of the worst equipment I’ve ever used. No LifeFitness equipment at all and all Matrix machines. 1 cable machine for a gym this busy is absurd. Needs an incline bench press also. A nice gym just shockingly terrible gym equipment from Zap unlike their other gyms.

The hygiene was terrible when i visited on the weekend.The gym is quite new with great equipment.However it had run out of sterile wipes in the entire gym. Then when i went to shower they appeared not to have be cleaned for a cery long time.The white tiles were greasy and dirty. They also had mould growing in the corners. Not just in the silicone but on the actual tiles.Real shame as it looked like it could be a great gym.

They never answer the phone. I tried again now with no hope. I asked for suspension since May and cancellation since August and it was never actioned although they confirmed by email. And surprisingly, my bank account was debited for several months till now. I am trying to call from 3 days to ask to refund their mistake but no one is answering. Just a recorded message. Lots of hassle . I have a 100+ refund. Really concerning. There is an agent working their on Wednesdays evening that is very supportive though and she genuinely tried to handle my problem but it looks like I have to follow it up everyday by visiting the gym and wasting my time to resolve their mistake.,

No body response to my calls, emails. Also visit the gym during staff members timing, but no staff member were there. I want to cancel my membership. Deducting money from my card regularly. Also when I join the gym , charges were different. Now they increase fees and keep deducting from my card. At least they should notify me about this. It's more than a year , I haven't go to gym. But I am paying regularly. Worst experience. My membership no. is 8629608. Plz respond early, otherwise I hv to raise complaint.

First time to the gym and after the trial I knew this is the place for me. Its staffed 6days a week, always clean and tidy. Tommy is the best!! Genuine, knowledgeable, passionate, approachable and fun! It might be small gym compare to others around, but its got all the essentials. Tommy will always be happy to show you interesting variations to use the equipments. Which is super appreciated for a first timer!!