Harvey Norman @ Domayne Belrose

Excellent customer service. Staff took the time to answer all my questions. If you need lots of help this is the place.

Unexpected.I bought an “ on display “ coffee filter machine for a reduced price.Unfortunately when I came home I discovered that the filter was missing. I rang Harvey Norman and they straight away apologised for the inconvenience and ordered a filter in.Today I received a phone call that the filter had a arrived and if they could drop it off at. Y place! Yes please, wat an excellent service. Thank you very much!

I am writing to express my extreme pleasure and delight with the service provided by Daniel Reisemann at the Harvey Norman Belrose store. Daniel was extremely helpful to us in sourcing the kitchen appliances we were seeking and he provided fantastic service, from price to after sale/delivery. Great prices, quick delivery and personal service.Daniel guided us with his knowledge as we sourced for ovens, range hood, cook top, laundry sink, kitchen sink and tap mixers. It was a great transaction. Daniel always emailed us with updates on the options and order. It was a great experience. Got the best price in the market as well.Daniel has always gone above and beyond for us. We have been to half a dozen of other retailers and in the end we returned to Daniel because of his knowledge, personable service and recommendations. He didn't push for a sale but readily provided answers to our questions and allowed us to process the information and make our own minds up in our own time. There were a couple of times where he stayed back (for at least 30 minutes) although the store was closed for the day to attend to us. He even provided excellent service after the sale and delivery of the appliances.We are grateful for a great experience. We are very happy with the purchase. Will be definitely going back to Daniel and his colleagues again. Great place for kitchen equipment. Good collection and great customer service! I can't recommend Daniel highly enough.Daniel’s service has been exceptional and he deserves the recognition. Thanks again.

Paulo was very helpful with an issue with our Dyson. Very impressed with his service!

I bought a new TV from here, unfortunately the screen was cracked on arrival - Matt the manager was amazing at getting everything sorted. I was dreading getting it sorted, but he got everything fixed super quick. Really appreciate his help

Entered the tech/ appliances dept in the Belrose store this morning and was greeted with “hello can I help you with anything” (she could not at that moment but I was blown away) in the friendliest voice and an added lovely happy smile on her face.As she served customers I spoke to Mark (boss) about this experience and after watching Mark with the customer he served previously and the way we conversed it is easy to see that this great service is flowing down as it should. Definitely think Sarah should get a reward for just being there adding sunshine. Well done Belrose Lifting the spirit!!

Customer service is outstanding! Staff are very friendly and helpful to the point that I didn't have to lift a finger. They followed every step of the way from my purchase of a stove to its installation. Thank you Harvey Norman! Truly a pleasure to do business with you

Bought a Jura S8 coffee machine . The machine was faulty. It does not heat up or froth milk properly as promised. I wanted a refund as the machine was faulty. The sales person convinced me to buy this brand when I wanted to buy an alternative. I was told it was a superior machine.They had machine assessed. After 2 weeks an email confirming it was ready to pick up. I went to pick it up only to be told that it was sent to wrong email address. 2 weeks later got to pick up machine and when I asked what was wrong, I was told the pump was replaced, then I was told they weren’t sure. I left the machine there as they have no clue why the machine was faulty or what was done. They were also rude when I asked questions as if they want to avoid the problem. It is now with the department of fair trading. Don’t buy as you will receive poor customer service

We bought a coffee table from here. And there was a problem with it after a few days as we noticed The main top panel was not sitting on the frame evenly. We went back into the shop and explained the problem. They sent someone out the next day and they gave us a full replacement. This was great service.

Worst customer service, ordered a TV online, received a phone call on Monday to confirm delivery,so today is Thursday, made calls and no returns calls until I get angry only to be told delivery won’t be today now as TV never went on the truck. Asked what time tomorrow would be good for delivery. No offer of anything else like refund delivery because of their mistake.So wanting customer to take more time off work because of their mistake. Asked for a refund which they were very quick to accept, so obviously they don’t need the business.Very disappointing customer service.