Adelaide Exchange

Place is alright, Brad the gaurd is always super awesome, keen for convo while working hard, very professional, other gaurds not so friendly. They do there job, haven't seen him recently, hope nothing happened.

Absolutely horrible customer service from Natalie. Went in looking to make a substantial purchase in the next month or so only to have eyes rolled at me as I explained why I was instore before being asking So you arent purchasing today?" With an attitude like I wasn't worth her time because I wasn't spending money that day. After leaving and discussing the incident with my partner

Well I have been a customer of AEJ for more than 30 years, and this is my first time review for them. I've got on with staff, by the way I've seen them come, I've seen them go. I've NEVER had a problem, they have never been rude to me what so ever. Why other reviewers state that they are rude has got me. I trust AEJ and one example was today 4/11/22 I'm not going to say what my order was but it was very, very substantial!I made a request (if possible) and yes I got the phone call to say my order was at the shop awaiting pickup if I want it.. Fantastic thanks Jane for the phone call. It's very much appreciated indeed. And a huge thank you to Julie-ann and Deborah..Oh, also Peter the security guard. See you all again sometime around the 17th of November.. HooRoo.

Absolutely appalling customer service. The women who served my partner yesterday had TERRIBLE customer service and completely judged my partner talking down to him and speaking to him abruptly. Ive just returned for a trip and am unable to call as its after hours but believe I will be demanding to speak to the owner tomorrow and have this employee apologise. This behaviour is unacceptable!

After a recent visit to the TTP Adelaide exchange Jewellers to get some of my partner’s late grandmothers jewellery valued, I was shocked to find that customer service is not high on their list of priorities. We were met with rude staff who offered nothing but condescension and poor attitude. We were reminded several times the store was closing in 20 minutes and they were reluctant to even look at our pieces. As we were leaving the lady made a a snide comment basically inferring that the items may have been acquired illegally.After a quick google search we found SC gold buyers in the city and despite a 20 minute car trip they offered great, speedy and professional service. Within 5 minutes, they advised us of the value of our goods with no fee attached and offered us a great price.I would strongly suggest you review your current staffing at the TTP outlet, or at the very least remind them of the importance of good customer service.

I had a difficult decision to make sell my late wife's jewelry or keep it, the staff talked and educated me through the process which was unsettling because there is dress or costume jewelry which was costly to buy which they don't buy because the density of the metal could be gold or silver plated. One gold and silver which can be smelted with ease. Overall experience was positive, I got a most pleasant surprise in the valuation.

If I could give zero stars I would. I took in my 3,000 dollar 9 carat white gold ring with 1.5 carat diamond in it and they looked at it and said they won't take it. Said I'd be better off selling it on Gumtree or market place and getting 800 dollars for it. The one lady I had was very rude and I'm appalled at the service I received.

Great service, always happy to help during a purchase.

Extremely bad customer service! while we were browsing the sales assistants were just talking amongst themselves saying rude racist comments about the Indian customer that had left and were laughing about them, while there were other customers in the store. They didn’t bother to ask if we wanted any assistance and the shop, was filthy. The jewellery display window was covered with dust and bugs.The jewellery looked cheap and of poor quality.