Westmead Hospital Adults’ Emergency Department

Having been to many hospital emergency rooms after a bad reaction to my c0vid vx (diagnosed with pericarditis, costochondritis, fibromyalgia, blood clots) Many hospitals/doctors would disregard my symptoms as anxiety and no way it would be because of the vxine. This hospital and staff were beyond understanding and took the time to listen to my symptoms and history after the vx that ruined my health completely. Granted there is an approximate 6 hour wait, it is really nothing when you're met with professional and caring nurses/doctors, I can understand when you aren't feeling well that waiting in a cold waiting room for an extended period of time can be unpleasant but given the lack of resources/recognition these doctors and nurses are given you really cannot fault this hospital. I am so grateful to have chosen this hospital as opposed to the others where I've been treated with little to no care whatsoever. Thank you westmead!

Pure and unbiased reviewUsually before I review anything I make sure I have given enough thought about the service and I should responsibly review some service and not just out of the blue review. I had been to Westmead Emergency two times and both the times it was for my wife who had severe abdomen pain.1. The first thing to note is the cold reception you receive. As if you made a mistake by coming there. I have seen a few receptionists smiling amongst themselves while the patients within the room are suffering. So immediately you will get the sense of service you are gonna receive.2. There is a namesake Customer Experience Coordinator whose only responsibility is to update that “please wait” as all Nurses are busy. I dont blame this guy as because short staffed emergency services are bound to be busier but a customer experience coordinator does not care about customer experience. The icing on the cake is that this guy behaves based on your appearance. He seemed to be from South Asia but behaves with people from South Asia as if everyone is poor. His behaviour changes when a white skin customer approaches. So you get the gist.3. My only worry is that I have a private insurance and I can (and most probably will) take my wife to a private hospital as her pain keeps coming. I wonder what about patients who cant afford private insurance and have been paying taxes and medicare levy and etc etc. there is a serious thought to be given to improve the Emergency services.4. Last time my wife waited for 5 hours for a doctor to see her, before she decided to come out by signing a bond. I thought it was a one off delay but even this time its been 3 hours we have been told to wait for a doctor to see her and no one has seen her yet. If I ask, all I am given is a rude response “we cant do anything, sorry”.No one loves to come to an emergency services unless there is an emergency . May be this hospital thinks people come here for fun and treat us that way.

I don’t often write reviews but felt I didn’t have much of a choice. Terrible service received last night. Was there for 14 hours before getting a bed which was actually a chair. Was triaged and looked at by the doctor quickly but had to remain out in the waiting room whilst receiving any treatment. When you are unwell it’s quite terrible to have to pull an all nighter with zero sleep and the most uncomfortable waiting room. People sleeping on the floors etc. the nurses and the doctors were very nice however the rest of the staff and triage were so rude with terrible manners and the way they treat you. Your an inconvenience to them which is horrendous. If you ask for any type of update you get answers to brush you off that are actually incorrect which just makes people more frustrated and angry rather then being honest.At 9am I was told I was the first in the wait line to receive a ultrasound however they failed to mention that the ultrasound team didn’t start until 2pm. Absolutely terrible

Always very long wait.First go to Reception. They ask Medicare, whether you have been a patient before at Westmead Hospital (then you will have a MRN number so they can dig out your medical history). Waiting game starts.Then a nurse from Triage will call your name, write down the notes and then again wait outside.If blood test required, a nurse from triage will call again, takes the sample and wait again.A Doctor will finally call you in. If doctor is not specialist, again they would ask to wait outside until main doctor or specialist have a look at all notes and results.Overall, very long wait times even when you feel they aren’t that busy.

I walked into the ER department with my ill mum and thought we would have a terrible experience and be there for hours because it was so busy. To my surprise I was met with kind, compassionate and knowledgeable staff that made the experience a breeze, from the receptionist to all treating providers. I would like to give a special shout out though to Dr A Coggins who was literally heaven sent. Not only was my mum treated with respect, high level of care and compassion but he's the type of doctor that attentively listens to the patient and then gives a diagnosis and treatment based on what the patients says and the evidence from the investigations. Australia needs more doctors like this who make it their duty to go above and beyond to ensure that they deliver the best care and do whatever it takes to make sure the patient gets better. Safe to say, thanks to Dr Coggins and the lovely team at Westmead my mum is now healed, happy and healthy again.

Cant say all positive about the management of the hospital , especially the ER DEPT. however , my visit was very positive because I was handed to Dr Joshua Farrell. I have never come across a doctor who is so patient , full of empathy and compassion. He was polite and so respectful despite having such a hectic time . Thank you Doctor for taking care of me and you handled me really well with the anxiety attack of mine kicked inI appreciate it and keep up the excellent work

Absolutely ridiculous, just spent 5 days in hospital because of their incompetence. Contaminated my blood cultures because of their poor cleanliness.I am a recent double transplant patient. I was asked to sit and wait, I said ‘I’m sorry but I have been advised to tell you I cannot sit and wait’ the receptionist looks and me and says in the exact same way she said the first time ‘please take a seat and wait’ I was seen within 10 minutes, in which I’m thankful for. But with a temp of 39 I was critical. I was shoved in a bed and told I could not have Panadol for another 7 hours!? I had to ask for a damp cloth to bring my temp down. I was given a hard blanket for a pillow. And a heavy blanket to place on my belly to brace it. Absolutely ridiculous.