Angus & Coote

Do not recommend Werribee A&C store!I bought a Tissot watch at Werribee pacific Angus and Coote store on 10th March 2018. The faulty watch kept stopping the first and only day I was wearing it. We asked for the full refund but were offered a repair or exchange but not refund. The store manager (David) kepttelling us that he needs to seek advice from his head office manager (Tony) and was reluctant to advise (did not called when promised) us on a situation of refund.We tried to contact Head office manager directly and filled claim on official A&C web site and received no respond at all.Preparing claim to ACCC.

Lovely store and nice jewelleries. Great customer service. Very impressed shopping experience a few years back with one staff when I went in-store for a professional watch. The lady was very kind and provided great service.

The way I understand after reading other reviews, it's still descrimination"...they are nice to people who buy "diamonds" with them. First time I did "layby"

Love the watches I purchased! Great price and style, however the attendant that assisted me was rather rude and dismissive.

Sales assistant Kahli at Pacific Werribee store was absolutely lovely, patient and professional. Nice young lady who respects that customers need time to decide and a second opinion which is why I would seek to be served by her if I was to shop there again.

Leigh and the girls were absolutely wonderful, they truly went above and beyond to create a wonderful customer experience. My whole family were extremely happy with their gifts. They were very patient throughout the entire process and always kept my updated even with a complicated order, overall it was brilliant customer service. Will definitely keep coming back for all jewellery needs.

I was in the store today and Leigh the store manager was amazing. Very polite and professional. She help us choose beautiful wedding and engagement rings. I highly recommend this shop.

I brought watch today 18 th may, i asked about battery was it in warranty, they are saying me no battery is in warranty, what if battery spoils after 2 to 3 months, will it be any cost, she was not able to answer, instead she arguing with me about the battery.Because in front of me other watch battery was stopped. Apart from that they didnt had courtsey to explains what covers up in warranty for 2 years in guest watches.Susan is so rude, where she started arguing about battery and Ialso find, she don't have courtsey to talk with customer politey.Also, few selection to watches to Angus and Coote.We are paying for watches, for showing 3 to 4 watches it was trouble for her, she immediately called other staff and ask him to show.This is not good customer service from Susan, learn to speak with customers and act.Never go Angus & coote for anything.

I wanted to buy a watch for my father who is in India. It was from my first pay check. I was taking pictures to send him and ask if he likes any of those. If the lady could have told me that’s not allowed , I would have understood. But she was so rude. She asked me if I needed any help, I told her that it’s my first time buying for my father he is India I am sending him pictures. She repeated exactly what I said sarcastically and paused. I was confused and asked I am sorry? She repeated the whole sentences again with sarcasm. I felt so discriminated and humiliated I left the store. I bought the watch from bevilles then.