JB Hi-Fi Parkmore

I visited JB Hi-Fi Parkmore store to return my faulty product. I found Katelyn who was helping with someone's warranty issue. She checked the faulty product and immediately processed refund and replaced it with a new one. She had to carry a big ladder to look for the new product on the top of shelve and I felt rather sorry for making it happen. She never lost her smile from beginning to the end and performed the best customer service ever. Katelyn is the best JB HiFi staff I've ever met. If you need such professional service, please visit JB Hi-Fi Parkmore and meet Katelyn.

staffs are always so welcoming and lovely, I just came into the store to pick up some stuff today. They were kind during process! Def recommend as prices drop for things, always have sales going on.

I normally use the JB HiFi at Southland but I had to go over to Parkmore this time because they were out of stock on the item I wanted. Really good experience overall...staff were professional and friendly, and the one minor hiccup I had with the purchase was dealt with extremely quickly by the manager with no problems at all. Will definitely be going to these guys from now on.

I recently visited JB Hi-Fi and was extremely impressed with the level of customer service I received. The staff member Jesse was knowledgeable, friendly, and went above and beyond to help me find the product I was looking for. They took the time to answer all of my questions and even provided some helpful tips for using the product. Overall, I was thoroughly impressed with the level of service I received and will definitely be returning to JB Hi-Fi in the future.

JB hifi Parkmore needs an overhaul of their sales staff on the floor. Long time jb hifi customer however first time shopper at parkmore, have never experienced such poor customer service from jb hifi. Went into jb hifi to purchase an ipad and was met with 5 sales staff surrounding the mobile phones section, what i thought was a team meeting was actually gas bagging and talking about their upcoming weekend. No one made eye contact or attempted to offer their service and assistance and even more frustrating that there was more staff than customers (I can now understand why). Went to the front desk and was served by a female Elif who was also surrounded by a couple more sales staff. She asked one of the sales staff to assist me however he said he has now clocked off and cannot help. Another staff radioed for another sales staff to come over and assist. Not sure what was said however the response from the staff requesting a sales staff was, there's a customer wanting to purchase an ipad"

I bought Samsung A7 from them, still under warranty. They charge me $66 for assessment, I got mobile last Saturday , now I have the same issue and I went back to the store. If I want to get my mobile assessment again, I need pay $69. I thought they sent my mobile to the Samsung Store for assessment but not all. They sent my mobile to their repair store for assessment. I think they are not reliable, now they just tell me to go to Samsung Store to fix the issue, but why didn't tell me from the first visit at their store. I think they just want to make money from us.

Just recently i went shopping in the new jbhifi store in parkmore shopping centre keysborough ,I was just browsing i needed to buy a couple of gifts i was approached by a staff member that offered to help me select the perfect gifts .I was very lucky to be served by Trent he went above and beyond to make sure that I was getting the very best deal possible,Trent has very good customer service skills i thankyou very much Trent 10/10 to you

I went it to jb on Sunday and it was very busy I was acknowledge by staff Nora asked if I needed help and told me he was just finishing up with a customer had a great conversation with him about a Telstra plan that would save me money wasn’t even looking at it but now I am!

On May 16, 2023, I encountered an unfortunate situation with Kirsty, the manager on duty at this particular location. Following my recent purchase of a smartphone, I discovered that two days later JB Hi-Fi had reduced the price by 10% as part of their CLICKFRENZY23 promotion, prompting me to contact the store and request a refund for the price difference. Regrettably, Kirsty declined my request, asserting that due to the promotional nature of the offer and the fact that I was already benefiting from a $150 store credit as part of an unrelated deal, I was ineligible for the 10% refund. This claim is completely untrue, as at the time of both offers, the terms explicitly allowed customers to avail themselves of both the discount and the store credit upon purchasing the phone. Thankfully, I was able to obtain the 10% refund without any complications at another JB Hi-Fi location, where the manager not only grasped the situation but also attentively listened and helped me as a customer. I truly appreciate their understanding and assistance. The treatment and conduct displayed by Kirsty during this incident warrant serious consideration of employment repercussions. I have made the decision not to shop at this location in the future and intend to file a formal complaint with both the Australian Competition and Consumer Commission (ACCC) and JB Hi-Fi's corporate headquarters. If possible, I would unfortunately rate my experience with a zero-star rating.