Star Car Wash - Epping

Poor service. We got our inside detailed but they somehow managed to put our custom car mats into another carWe got mats back 1 week later when after a heap of phone calls and collecting them myself from the other cars house.

Do not use them unless you want your car paint scratched to hell !! Denied they made the scratches when it’s clear as day that it’s from their used towels when they wipe waterOff the roof roughly over cars. Rung multiple times no answer so when I could go back 4 days later was told I had to go back within 24 hours! Some of us work long days! I didnt have time to come back so I rung just to let yous know but no answer. Went there in person and within seconds the manger there for defensive and lied through his teeth!! Said he saw the scratch’s before cleaning it !! It’s a new car!! The only scratches on it are from your rough workers. Just fix the problems and stop denying fault it’s what let’s your kind down in the long run ans as of today yous have lost a customer will never be bringing my car back.

I had to go back to get the dashboard cleaned as they completely missed it and the back of the car. I paid for deluxe vehicle package and this what I got . Never going back there again!

Worse car job ever. I paid $79 I was pointing marks everywhere. Vaccum was poor he gave me stupid excuse for the vaccum too not polished. Very disappointed I even told him he still charged the same price. Don't waist your money going there. Not polite made facees when I was pointing thing out.

One star is too much for these people, paid 79 dollars for sand and debris to still be in my car and the car not even be wiped down. DISGUSTING service. Save your money and do it yourself

Didn't read the poor reviews before getting there, arrived and he tried to tell me it would cost $110 to clean a standard station wagon that wasn't particularly dirty. When I balked and said that was a ridiculous price he asked what I was willing to pay and when I said $50, he started trying to haggle. They advertise services on their website but its like that doesn't exist. Took it back to my normal place who does a great job for $45.Was trying these guys out as my work will be round the corner from them and was going to get regular cleans if they were good. But instead will take it back to my usual place close to home.Absolutely shocking experience, don't even try wasting your time.

I took my hilux to get a FULL interior and exterior detail, came back after 2.5 hours and the exterior literally WAS NOT TOUCHED, i grabbed a baby wipe and cleaned the car myself in front of the owner and dirt came off on the baby wipe after he claimed he did a full detail, the owner was extreamly rude and disrespectful and lied multiple times, he also ripped my door trimming fabric (it was 100% cleaned by him as the door trimmings were wet) and he denied that it was done by him, i know for a fact 110% my door trimmings were not damaged at all prior to taking my car into this detailing service, DO NOT GO HERE THEY DONT KNOW HOW TO DO THEIR JOB AND THE OWNER OF THE BUISNESS IS A LIAR AND RUDE - also my windows are damaged and it looks like glue or something is on them and he said “ someone has taken off the film poorly” … i don’t have film on my windows ?? so now i have ripped damaged door trim and my windows are fked and he is still trying to charge me $300 for a full service

I think the only reason the reviews are bad is because people can only be bothered to review a bad experience.Communication was great, car was done in an hour, quality of the wash was up to standard and price was reasonable.If you’re going to Epping and want a wash go here

The Cleaners removed the baby car seat and put it back on incorrectly and mother and baby could not travel back home. They refused to take responsibility for stuffing it up and was very rude. Mother had to call several places to find a qualified baby car-seat fitter and waited in 36-degree weather for them come to reinstall the seats correctly. No refund was given for the stuff up. Owners kept lying about their actions. Baby was only 4 months old. Please do not use this car wash, save yourself the headache and money.