Australia Post - Bangalow LPO

Australia's Worst LPO.Just because someone can afford a licence for a post office doesn't mean they should have one. Utter contempt for customers if you have the misfortune of visiting which we sadly do as they refuse to deliver parcels. They would rather rent more buildings (family kickbacks?) and make you queue to collect during a pandemic. Now they are directing parcels to Byron for collection as they have run out of space entirely. Just deliver them. Problem solved. The way Karen talks to people is just awful. Shame on you.

Congrats Charlotte on completing your Traineeship at the PO! I love it when Charlotte is working. Extremely competent, always bubbly and so pleasant. Love your work Charlotte!

This post office continues to prove that they cannot display sufficient and appropriate customer service aswell as store management. I do not go to the post office very regularly due to my disliking of this post office, although when I have to I am greeted with nothing but rudeness and incompetence. There has been multiple times where the post office has made an error regarding lost parcels and other issues, and then tried to blame myself or others for the errors. This post office is also slow in their service which on some days results in 40 + minute waits. It's a shame that the change of management from 2 years ago has made a significant impact on the lovely people of Bangalow and their day to day lives as the post office is a necessity for many businesses and families. After reading the other ratings on this page over the last 2 years, I am not surprised.I would agree with previous comments that unfortunately there is no option to click 0 stars.

How can this post office get customer service so wrong in a region rich with otherwise beautiful people? I can only imagine mail-theft must be rife in Bangalow, with nefarious characters rifling through other folk’s letterboxes to find delivery notice cards to pilfer and illicitly present to claim a mystery parcel. Why else would identity-proof be demanded every one of the dozens of times I collect a parcel here? (Although I don’t know why an identity-thief would put up with the tardy service just to steal a package containing unknown contents…). And the wait is interminable, as queues stretch around the room, out the door, around the building, surely a sign that staff-to-customer ratios need refining. Redirect your mail to be served by the amazing staff at nearby Tintenbar or Suffolk Park post offices: the trip will save you time and it’ll be a pleasant experience too.

I'm not surprised there are so many poor reviews. I had the unfortunate experience of having to visit for the first time recently. The female staff member that served me was rude and condescending and determined to try and pick a fight over the most trivial thing. The excellent service and friendliness we've experienced during our month spent in Bangalow was thankfully in sharp contrast to that of the Bangalow Post Office.

I’d normally go by the three strikes and you’re out policy but twice was enough!Absolute nightmare.The condescending, wretched witch who hates customers should not ever be allowed to be serving or interacting with people.Save the stress on your life - Byron PO is a breeze!

I recently went into my local PO with a prepaid parcel like fellow work colleagues have done daily for the past 13 years, we are always welcomed and told not to line up as its prepaid just hand over or leave on the desk. This post office has a bit of a different setting than most so I was a bit confused as to where I should leave it. I very politely excused myself to a staff member and fellow customer she was serving to simply ask where the designated drop off was, the parcel was snatched out my hand and I was scolded then on leaving I heard her talking loudly behind my back calling me rude, she then proceeded to publicly shame me in front of all the other customers for interrupting her and not lining up, in which I would of happily done if she had just simply said that!Public humiliation in any form is not acceptable.

The most appalling, obstructive and frankly unkind and inhuman service I have ever encountered at a post Office. I heard the owner Karen was moving on- I truly hope this is the case! Here is to hoping for a normal, polite individual who actually cares about the importance of these critical businesses for small towns and has a sense of community. Karen the current owner (hopefully leaving) is one of the worst, rudest, mean spirited and petty individuals and should NOT be in any form of customer service

The new management is amazing. We used to drive out of town to send our orders to avoid this post office. Now everything seems to be running smoother. My customers are finally getting their shipments on time.