IMO Car Wash

Worst service. They say hand car wash and additional gimmicks but when I finished my car wash it was still dirty on side mirrors , windscreen and tyre. When I checked with the person there he mentioned this is automatic car wash and after wash it may still be dirty . He was shouting like a rogue and I experienced very bad customer service. I would suggest to better go with either 7/11 car wash or other better options as they don't do the car wash properly. They just want to push you away quickly to get the next customer.

I went to IMO Mount Druitt on 27 August, 2022 at around 03:10 PM for a carwash. It was a cloudy day and mine was the  last car in the queue. While my carwash was in progress, and the drying just started, the machine stopped. Then the guy at the centre came to me and told me to drive off. I told him the wash process is not finished and requested him to start the machine to dry up my car (otherwise there will be water marks everywhere). He kept saying, you just paid $11 and the wash is done. I said I come here regularly so I know when the process is complete. So either start the machine or give my money back. Then got angry and said, I'm giving you your money but never ever come back here again, and took a photo of my car. When I chased him asking his name and taking a photo for a formal complaint, he walked off fast (I was just able to take a photo from the back side).I don't know how can an employee do this kind of abusive behaviour to the customers. It was beyond my wildest expectations. Looks like my fault is choosing the $11 wash instead of more expensive ones. But as per the contract, car drying is included in $11 wash.After that I sent a mail to IMO as as formal complaint but they didn't bother to reply in a week. Looks like there is nothing called customer service in their company culture.

Very bad experience. Don't wash there if you have spotlights!

Good car wash, for the price. Don't feel pressured to UPSIZE" when asked. They're just doing their best to maximise sales. Thanks Team IMO!!"

Nothing beats a home hand wash.Paid for top of the line wash and super wax, I think they call it Ultra Wash..... wheels were still dirty and road grime still on bottom of doors with bug splatter on front bumper.Back to hand wash.

IMO Car Wash in Westfield Mount Druitt, Sydney is a great option for anyone looking for a quick and efficient car wash. The facilities are well-maintained and the machines are powerful, effectively removing dirt and grime from your vehicle. The staff are friendly and professional, and they work quickly to get your car cleaned and ready to go. Prices are reasonable, and there are various packages available to suit your needs, including a full wash and detail. The location in Westfield Mount Druitt is convenient, making it easy to drop by for a quick wash while you're out shopping or running errands. Overall, I highly recommend IMO Car Wash for anyone looking for a convenient and effective car washing solution.

Overall a good experience.Pros:-Fast, efficient-Not very busy-Guys there do a good job, opted for the car detailing as well.-Competitive pricingCons:-The area is not one of the best, to put it mildly.

I wouldn't trust these guys to wash a go-kart! Scatched my daughters new window tint while cleaning her windows and then denied any responsibility. If you have to go here, only do everything yourself! I will never return to these dodgy operators! Oh and yes they also denied it to Fair Trade.

Not a value for money. I was a customer since last 8 years, when the basic wash used to cost only $5 now its $10. These guys have lost quality and forgot to respect customer. Recently went for a $25 HD wash and smugs have done a shabby wash which the refused to even accept when spotted the dirty wheels and the oily dirt stuck on the sides. Stay away guys!

13/06/2023 Thank you David! Your service today was brilliant. And the care you took prior to the wash was outstanding!!! Long time IMO user & David showed the best care.