Goldmark

Absolutely Rude sales lady..she waa making face just to show the watches.I was there to purchase 2 dkny watches had to leave the store due to sales lady behaviour and when asked name she also refused to give nameSo loss for the company to loose customers like this and jave someone representing the shrude,rude and absolutely she had no intention of serving clients.Does not recommend at all

Purchased a watch from Goldmark Werribee, the sales women was lovely and answered all my questions, took the watch home and it wasn't working at all. Returned and requested replacement, manager said its just the battery and it would take a minimum of 4 weeks to come back. I requested a replacement instead because the watch had never worked. A month since purchasing I finally have a replacement only after requesting a refund and being told some BS about her not having the authority to do a refund. Numerous phone calls from me and in store discussions, excuses and no (honest) communication from their staff at all. Don't waste your time, go some where else and get quality service and jewelry.

I went in early on Monday morning and the service was brilliant.It was my 30th Wedding Anniversary and and both sales staff were helpful and attentive. If you want this same service try to go in early week when they have the time, like all retail stores when it's busy you can't expect their full attention. Thankyou ladies I will be back!Update: needed to replace ring with smaller sized one, Kyle was great about this and got the replacement from another store. Really good guys, thanks again!

I wish there was a button to give them a negative feedback. I was interested to buy earrings for my little girl. The attendant was so so rude. She was so disrespectful and had such bad tone. She was so so rude!! Will never ever go there and won’t suggest anyone to go there!!!!!

Absolutely horrible experience at goldmark werribee. Went in to drop my resume off expecting the manager to just take the resume but instead we both started talking, it was going well at first besides the constant “I’m not actually listening but I am judging you” look upon her face.but then she stated that she thought I smelled like cigarette (I don’t smoke) I told her that then she stated that it could of been the other customer that stunk of it then she started on how she wants her employees to not be smokers (which is just plain up discrimination for smokers who happen to shop in there or who happen to magically work in there) I imagine they have a fabulous time when it comes to talking behind the customers back. Also telling me How I should dress too, I have one mother I do not need another. Not to mention her telling me when she saw me she was just gonna take the resume, talk for 20 seconds then say bye and thank you and bin the resume without even looking at it? Then saying that when she started talking to me I impressed her? What exactly am I supposed to say besides don’t judge a book by its cover.

My partner brought me a $180 silver necklace for Christmas in the span of 2 weeks it snapped. I got it fixed both and since then snapped another 2 times one time it just fell off unexpectedly. Rude customers aswell

Highly disappointed. They make false commitments. One of their sales girl told us that we can exchange the jewellery within 30 days of purchase and when we went there to change it within a week they refused to change. I would never recommend anyone to go to Goldmark. Would have given a 0 star if possible.

I came in today and was interested in buying a gemstone ring. The young lady who attend to me was, polite, and non judgemental. She treated me with respect compared to other jewelry store. I end up getting the ring because she was nice to me. Keep up the good customer service girl. Thumbs up.

Terrible service. Last week walked in to purchase a few items the older lady and younger girl both had no interest in serving me. After asking them for help a few times got nothing from both. Finally got the younger girls attention. She then ordered a ring for me and took a deposite. The next day tells me that ring im doesn’t exist any more… odd not sure if she had checked to begin with.Yesterday I walked in to get a refund on the deposit. 4the of March there was 2 girls one with blond hair. I walked in saying hello she ignored me, I said hello again she looked up stared at me with no responce I asked her ‘how are you’ she again said nothing.This place is terrible! The customer service is beyond me. The audacity the staff have in here is is disgusting .

Really bad experience. Bought a diamond ring. Few days later stones stated to come out. No resolution but provided poor customer service to add by not taking any responsibility.Suggest to stay away from these people.