PACK & SEND Richmond

Jordan and his colleague were super helpful and super obliging when I and my husband were into the shop with bags of things to send to Hong Kong. Jordan gave us the best quotes among the available offers, and everything was explained to us very clearly. He helped us fill in the forms and helped us pack. They are very friendly and warm. Really want to thank them for helping us send two boxes. The shop is at a great location too. We just parked right outside it, which makes the process of sending off our things a lot easier. :) :)

The team at P&S Richmond have been outstanding from start to finish. They were helpful in recommending the right options and very accommodating of the last minute changes. Would recommend to anyone wanting great customer service and safe handling of your belongings. Thanks again!

Pack and Send Richmond - was such an easy, efficient and quick process. Nick and Geordan were both a delight to deal with, a very affordable price and it only took three days for my package to get to Sweden! Very happy!

Nick and Jordan have been super helpful with two high value parcels which I needed sent. Easy to communicate with, and organised everything from their end. Will continue to use them!

Exceptional customer service!! Jordan and Nick were amazing to deal with. Very efficient and knowledgeable, every last detail was taken care of to ensure my parcel made it to its destination on time. I will most definitely use this company again. Very impressed.

Geordan and Nick could not have made the process of shipping 100+ pieces of fine china to Adelaide any smoother.The experience was completely stress-free with me barely having to lift a finger - from collecting the items from my home, to packing (exceptionally well according to the recipient), to ease of payment. Nick even returned my tote boxes to my home the following day.The service was faultless, communication was excellent, and they were a pleasure to deal with. Judging by the other reviews here, it seems my experience was typical.This was my first time using Pack and Send Richmond and I would not hesitate to do so again. Highly recommended.Great job, guys. Thank you very much.

Absolutely fantastic company to deal with. From start to finish the team made my life and my postal experience easy and stress free. From collecting my package to be posted to exceptional packaging to ensure the parcel was safe as it was fragile to keeping me fully informed on the package in transit, superb service and I would highly recommend. Will defiantly use Pack and Send again. Thank you!!

I've used Pack&Send in Richmond twice now, most impressed both times, transaction was seamless, professional and super-friendly, had a laugh and a joke but most importantly, the expensive iPhone to my son arrived safely packed and in quick time to New York, thank you Geordan and Nick for your excellent service, will be back for my business deliveries :)

Never again!Was asked to leave my package at the shop for followup via phone.Quote came back 6x more than if I had just booked online and printed forms myself. I went for a cheaper option that Nick suggested, still 3x more than what I could have spent. Followed up a number of times to even get quote. Paid over the phone with Jordan assuring me paperwork would be sent. No paperwork or tax invoice received. Followed up via email. Nothing. Followed up by phone (this time a number of days later). Nothing. Followed up again by phone and email. Eventually someone picked up when I called again and sent tax invoice and tracking after the package was delivered. Wasn't able to track parcel or have any kind of paperwork to show I had left a package with them at all until four days later. Not ideal. One star for getting the package delivered. Minus 4 for the sheer unprofessionalism and stress of not knowing what was going on - if my package had even been sent or if it was secure.

I usually pick up my parcels delivered through DHL here and I don't have too many problems and receive my parcels really quickly, but today when I went to pick up my parcel, there was a different server who was unable to give me my parcel. He asked me my name and typed it into the computer and it didn't come up and he told me to call DHL on Monday without looking in the back for it or asking for other info. I understand it was close to closing time on a Saturday, but it felt as if he was very dismissive and eager to pass the responsibility onto someone else without even completing his part. The server who usually serves me is able to find my parcel really quickly with just my name without putting it into the computer. I called DHL just then and they said it is definitely there and the server should've asked for my tracking or waybill number or at least attempted to look in the back for the parcel. Usually happy with the service here, but today was a bit of a disappointing experience, especially considering coming here is slightly out of the way.Edit:I don’t think it was a matter of conflicting information or following security procedures. On my two visits, it didn’t reach the point where any ID even needed to be provided. My first visit, the server didn’t bother to look for my parcel or ask for a tracking number before sending me off even though my parcel was there. The second visit, my parcel had been sent back before it was due to be sent back. I confirmed with DHL workers it was not “randomly picked up” rather sent back intentionally. I’m just not sure where these “security procedures” are becoming relevant when there wasn’t any effort to locate or get me my parcel. :/ I know it’s not the end of the world but it was just a whole lot of inconvenience that could’ve been avoided for both you and I, as well as the DHL ppl who had to redeliver my parcel and try and work out what was going on with it, had the first server just asked for a tracking number or looked at the back for my parcel.